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For Companies At a Glance
- Tasks: Assist customers with parts selection and provide exceptional service.
- Company: Join one of the largest Freightliner dealerships in the U.S. with a rich history.
- Benefits: Enjoy competitive salary, comprehensive benefits, 401K match, and bonus opportunities.
- Why this job: Great for motivated individuals seeking career growth in a supportive environment.
- Qualifications: Customer support driven; eager to learn and advance.
- Other info: Diverse and inclusive workplace encouraging applications from all backgrounds.
The predicted salary is between 24000 - 36000 £ per year.
Our Parts Counter Representatives assist both internal and external customers with solutions for their trucking needs. With opportunities from entry-level to experienced, this role is designed for a motivated and career-minded individual who wants the potential to earn more with the increase of knowledge and responsibility.
Duties and Responsibilities:
- Deliver exceptional customer service for our retail parts business.
- Greet customers and assist in parts selection.
- Answer questions, provide price quotes, inform of companion part requirements and specials in-person and over the phone.
- Keep customers informed on the status of special order and back-order parts.
- Receive, locate, bill, and fulfill orders.
- Handle customer returns.
- Deliver exceptional customer service to our Service department.
- Assist mechanics with acquiring parts.
- Locate and secure parts from various vendors for shop jobs.
- Help control and maintain inventory.
- All other duties as assigned.
Minimum Qualifications:
- Customer Support Driven
- Eager to learn a new career with great opportunities for advancement
Truck Country / Stoops Freightliner-Western Star Offers:
- Competitive Salary
- Comprehensive Benefit Package
- 401K Plan with Company Match
- Bonus Opportunities
Truck Country / Stoops Freightliner-Western Star is one of the largest Freightliner and Western Star dealership groups in the U.S. today, serving customers at locations in Illinois, Indiana, Iowa, Ohio, Michigan, and Wisconsin. For nearly 60 years, Truck Country/Stoops has offered new and used medium and heavy-duty trucks, expert service, an extensive parts inventory, and convenient financing options.
Truck Country / Stoops Freightliner-Western Star is part of McCoy group, Inc., which was founded in 1958 by Robert McCoy in Shullsburg, WI. Today the company is still family-owned and is operated in the leadership of the McCoy family.
Affirmative Action/Equal Opportunity Employer – Qualified women, minorities and people with disabilities encouraged to apply.
Parts Counter – Inside Sales – 2nd Shift Stoops Freightliner employer: Truck Co
Contact Detail:
Truck Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Counter – Inside Sales – 2nd Shift Stoops Freightliner
✨Tip Number 1
Familiarise yourself with the trucking industry and the specific parts that are commonly used. This knowledge will not only help you answer customer queries more effectively but also demonstrate your commitment to the role during any interviews.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in role-play scenarios. Being able to handle various customer interactions smoothly will set you apart as a candidate who can deliver exceptional service.
✨Tip Number 3
Network with current employees or professionals in the industry through platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Prepare questions to ask during your interview that show your eagerness to learn and grow within the company. This could include inquiries about training opportunities or potential career paths within the organisation.
We think you need these skills to ace Parts Counter – Inside Sales – 2nd Shift Stoops Freightliner
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Parts Counter position. Tailor your application to highlight relevant experiences and skills that align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, any relevant sales skills, and your eagerness to learn. Use bullet points for clarity and focus on achievements that demonstrate your ability to assist customers effectively.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have provided exceptional customer service in the past and your willingness to learn about parts and inventory management.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer-facing roles.
How to prepare for a job interview at Truck Co
✨Know Your Products
Familiarise yourself with the types of parts and services offered by Truck Country / Stoops Freightliner. Understanding the products will help you answer customer queries confidently and demonstrate your commitment to the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight how you handled difficult situations or went above and beyond to meet customer needs, as this is crucial for the Parts Counter role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and opportunities for advancement. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
✨Demonstrate a Willingness to Learn
Express your eagerness to learn and grow within the company. Mention any relevant skills or experiences that showcase your adaptability and readiness to take on new responsibilities in the Parts Counter role.
