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- Tasks: Manage customer bookings and ensure smooth vehicle service experiences.
- Company: Join a dynamic team in Swindon focused on exceptional customer service.
- Benefits: Competitive hourly rate, flexible hours, and a supportive work environment.
- Other info: Part-time role with opportunities for growth and development.
- Why this job: Be the face of customer satisfaction while enhancing your skills in a thriving workshop.
- Qualifications: Experience in customer service and a passion for the automotive industry.
The predicted salary is between 30000 - 40000 £ per year.
Location: Swindon
Hourly Rate: 12.71 per hour
Hours: Monday to Friday, 25 hours per week (between 06:00 - 18:30)
Tru Talent is looking for an experienced Service Advisor to join our client at their Swindon site. This is a fantastic opportunity for someone who is passionate about delivering an exceptional customer experience, while confidently managing service and repair bookings to maximise workshop efficiency.
The Role
As a Service Advisor, you will play a key role in managing the full customer journey from initial booking through to vehicle collection. You will ensure all service and repair work is scheduled effectively, keeping both customers and the workshop running smoothly and efficiently. You will bring a strong customer-focused approach, combined with a commercial mindset, actively promoting aftersales services and ensuring the workshop operates at full capacity.
Key Responsibilities of the Service Advisor:
- Deliver outstanding customer service at all times, ensuring high levels of customer satisfaction
- Manage workshop loading and ensure schedules are accurate and up to date
- Proactively communicate with customers, providing regular updates on vehicle progress
- Book vehicles in, ensuring appointments suit both the customer and workshop capacity
- Accurately identify customer requirements and provide fully inclusive cost estimates
- Produce job cards, invoices, estimates, and all related documentation
Service Advisor in Swindon employer: Tru Talent
Contact Detail:
Tru Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Swindon
✨Tip Number 1
Get to know the company before your interview! Research their values and customer service approach. This way, you can tailor your answers to show how you fit right in with their team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to keep customers updated and manage their expectations. Role-play with a friend to get comfortable explaining things clearly and confidently.
✨Tip Number 3
Show off your customer service experience! Think of specific examples where you went above and beyond for a customer. This will help you stand out and demonstrate your passion for delivering exceptional service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Service Advisor in Swindon
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in delivering exceptional customer service. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your skills.
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your relevant experience and why you’re a great fit for the role.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your responses to match the job description. We love seeing candidates who understand the role and can connect their experience to what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from us during the process!
How to prepare for a job interview at Tru Talent
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills before the interview. Think about examples from your past experiences where you went above and beyond for a customer. This role is all about delivering exceptional service, so be ready to showcase your passion for helping others.
✨Understand the Workshop Dynamics
Familiarise yourself with how a workshop operates. Be prepared to discuss how you would manage bookings and keep everything running smoothly. Knowing the ins and outs of scheduling and workshop efficiency will show that you're serious about the role and can hit the ground running.
✨Practice Your Communication Skills
As a Service Advisor, you'll need to communicate effectively with both customers and the workshop team. Practice explaining complex information in simple terms. You might even want to role-play common scenarios with a friend to get comfortable with the types of conversations you’ll have.
✨Show Your Commercial Mindset
This job isn’t just about service; it’s also about maximising workshop capacity. Think about how you can promote aftersales services and upsell when appropriate. Be ready to discuss any ideas you have on how to increase efficiency and customer satisfaction during the interview.