At a Glance
- Tasks: Welcome customers, manage appointments, and ensure smooth service operations.
- Company: Growing commercial vehicle dealership in Swindon with a customer-focused approach.
- Benefits: Competitive salary, 25 days holiday, private healthcare, and career development opportunities.
- Other info: Full or part-time hours available with excellent training and staff events.
- Why this job: Join a dynamic team and enhance your customer service skills in the automotive industry.
- Qualifications: Experience as a Service Advisor or in a dealership preferred; strong communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
Location: Swindon
Salary: £29,000-£32,000 FTE, depending on experience
Hours: 30-40 hours per week
Job Type: Full Time or Part Time | Permanent
The Role
We are looking for an experienced Service Advisor / Automotive Service Advisor to join a busy and growing commercial vehicle dealership in Swindon. This is a customer-focused role ideal for someone with dealership, automotive or service advisor experience who enjoys working in a fast-paced environment and providing excellent customer service. Some technical knowledge would be advantageous but is not essential.
Key Responsibilities
- Welcome customers and provide a professional first point of contact
- Book vehicles into the workshop and manage customer appointments
- Manage the workshop diary and daily schedule
- Raise estimates and gain customer authorisation for additional work
- Handle customer enquiries by phone and email
- Prepare accurate job cards and paperwork
- Liaise with Technicians and the Workshop Controller
- Keep customers updated on vehicle progress and repair times
- Prepare invoices and take customer payments
- Identify additional work and maximise customer opportunities
- Support the smooth running of the service department
- Maintain a professional and welcoming reception area
Requirements
- Previous Service Advisor, Automotive Service Advisor or Dealership Service Advisor experience preferred
- Previous automotive or commercial vehicle experience advantageous
- Strong customer service and communication skills
- Excellent organisation and attention to detail
- Confident using computer systems and booking software
- Keyloop / Kerridge experience desirable
- Ability to multitask and work under pressure
- Professional and positive attitude
- Full UK driving licence preferred but not essential
- Some technical knowledge advantageous
Benefits
- £29,000-£32,000 FTE
- Full or part-time hours available
- 25 days holiday
- Company pension
- Private healthcare
- Discounted healthcare for family members
- Life assurance at 3x salary
- Online GP, personal accident and travel insurance
- £2,000 technician referral bonus / £500 other employee referrals
- Full IVECO manufacturer training
- In-house training and career development
- Staff events
- Workwear provided
- On-site parking
Service Advisor in Stratton employer: Tru Talent
Join a dynamic and customer-focused team at our growing commercial vehicle dealership in Swindon, where we prioritise employee well-being and professional development. With competitive salaries, comprehensive benefits including private healthcare and generous holiday allowances, as well as opportunities for in-house training and career advancement, we foster a supportive work culture that values your contributions. Experience the unique advantage of working in a fast-paced environment while being part of a team that celebrates success through staff events and a collaborative atmosphere.
