Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support passengers with special needs from arrival to aircraft seat, ensuring safety and dignity.
- Company: Join one of the UK's leading airports and be part of a dynamic team.
- Benefits: Flexible hours, competitive pay, and the chance to work in a vibrant environment.
- Why this job: Make a real difference in people's travel experiences while developing your customer service skills.
- Qualifications: Fluent English, strong communication skills, and a passion for outstanding customer service required.
- Other info: Must pass a DBS and Security Check; flexible shifts available.
Is this the role you are looking for? If so, read on for more details, and make sure to apply today.
Location: Christchurch
Hours: up to 40 hours a week. Flexible hours including split shifts, day, evening shifts and weekends.
Hourly Rate: £12.21 Per Hour
Tru Talent are proud to be partnering with one of the UK's leading airports in their search for Passenger Assistance Agents to support terminal operations throughout the busy summer season.
Skills and Experience needed for the Passenger Assistance Agent:
- Provide support to passengers with special assistance needs, including those with reduced mobility, hidden disabilities, illness, age-related challenges, or other conditions requiring additional support.
- Ensure all assistance is delivered in a safe, compliant, and respectful manner, maintaining passenger dignity at all times.
- Assist passengers from arrival (forecourts, car parks, bus/coach stops, taxi stands) through to their aircraft seat and vice versa.
- Act as the main point of contact for special assistance passengers, offering a professional and courteous service throughout.
- Guide passengers through Customs and Immigration where required.
- Follow all relevant legislation, airport authority regulations, and BIA Handling Ltd SOPs.
- Operate specialist equipment and airline software as trained.
- Complete documentation and uphold the highest standards of safety and security at all times.
- Carry out aircraft cleaning and any additional duties as assigned.
Needed for the Passenger Assistance Agent:
- Willing and able to work a variety of shifts, including days, evenings, nights, weekends, and public holidays.
- Fluent in spoken and written English, with strong communication skills.
- Able to follow set procedures while maintaining a flexible, solution-focused approach.
- Comfortable working in all weather conditions, when required.
- Demonstrates a genuine passion for delivering outstanding customer service.
- Self-motivated and capable of working independently with minimal supervision.
Employment is subject to a satisfactory DBS and Security Check, along with the provision of five years of checkable employment or educational references, to be completed prior to your start date.
Click 'Apply Now' to take the next step in your career.
Passenger Assistance Agent employer: Tru Talent
Contact Detail:
Tru Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Passenger Assistance Agent
✨Tip Number 1
Familiarise yourself with the specific needs of passengers requiring assistance. Understanding the challenges faced by individuals with reduced mobility or hidden disabilities will help you demonstrate empathy and knowledge during your interview.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Being able to convey information clearly and courteously is crucial for this role, so consider role-playing scenarios with friends or family.
✨Tip Number 3
Research the airport's policies and procedures regarding passenger assistance. Showing that you are informed about their operations can set you apart from other candidates and demonstrate your commitment to the role.
✨Tip Number 4
Be prepared to discuss your flexibility in working hours. Since the role requires various shifts, highlighting your willingness to adapt to different schedules can make you a more attractive candidate.
We think you need these skills to ace Passenger Assistance Agent
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Passenger Assistance Agent position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service or roles involving assistance to individuals with special needs. Use bullet points for clarity and impact.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and your ability to work flexibly across various shifts. Mention specific examples of how you've provided support to individuals in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Tru Talent
✨Show Your Passion for Customer Service
Make sure to express your genuine enthusiasm for helping others during the interview. Share specific examples of how you've gone above and beyond to assist customers in previous roles, as this will demonstrate your commitment to outstanding service.
✨Familiarise Yourself with Relevant Legislation
Before the interview, brush up on the relevant legislation and regulations that govern passenger assistance at airports. Being knowledgeable about these topics will show that you take the role seriously and understand the importance of compliance and safety.
✨Demonstrate Flexibility and Adaptability
Since the role requires working various shifts, be prepared to discuss your availability and willingness to adapt to changing schedules. Highlight any past experiences where you've successfully managed flexible work hours or adapted to unexpected situations.
✨Practice Communication Skills
As strong communication skills are essential for this role, practice articulating your thoughts clearly and confidently. Consider conducting mock interviews with a friend or family member to refine your responses and ensure you convey your ideas effectively.
