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- Tasks: Manage customer service journeys in a fast-paced automotive environment.
- Company: Prestigious passenger car dealership near Heathrow with a supportive team.
- Benefits: Up to £36k salary, 23 days holiday, birthday off, and career progression.
- Why this job: Join a dynamic team and enhance your customer service skills in the automotive industry.
- Qualifications: Experience as a Service Advisor with strong communication and customer service skills.
- Other info: Enjoy structured development and manufacturer training for long-term growth.
A premium passenger car dealership near Heathrow is looking for an experienced Service Advisor to join its busy aftersales team. This is a front facing customer service role within a prestige automotive environment, ideal for a Service Advisor who enjoys delivering a high end customer journey while working in a fast paced workshop.
You will be responsible for managing the full customer service journey from vehicle booking through to handover, ensuring customers are kept informed, work is authorised efficiently and the workshop operates at full capacity. This role suits a confident Service Advisor, Aftersales Advisor or Automotive Service Advisor with strong communication skills and a commercial mindset.
Key Responsibilities of a Service Advisor:- Booking vehicles into the workshop in line with capacity and customer availability
- Managing customer enquiries both face to face and over the phone
- Producing accurate job cards, estimates, invoices and warranty documentation
- Keeping customers regularly updated on progress, repair times and costs
- Identifying additional work and upselling service and repair opportunities professionally
- Liaising with workshop and parts teams to ensure smooth workflow
- Ensuring high levels of customer satisfaction at all times
- Previous experience as a Service Advisor or Aftersales Advisor within a car dealership
- Strong customer service and communication skills
- Ability to manage multiple bookings and priorities
- Good understanding of workshop processes and job card systems
- Commercial awareness and confidence discussing additional work
- Up to £36,000 per annum depending on experience
- 23 days holiday plus bank holidays and an extra day for your birthday
- Pension scheme and life assurance
- Manufacturer training and long term career progression
- Supportive management and structured development
Click 'Apply Now' to take the next step in your Service Advisor career.
Automotive service advisor in Feltham employer: Tru Talent
Contact Detail:
Tru Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automotive service advisor in Feltham
✨Tip Number 1
Get to know the company before your interview! Research their values, services, and customer feedback. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to be confident and clear when talking to customers. Try role-playing with a friend or family member to get comfortable discussing service options and upselling.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're engaged and helps you understand if the company is the right fit for you. Think about what you want to know about their workshop processes or team dynamics.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Automotive service advisor in Feltham
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read through the job description thoroughly. It’s packed with important details about what we’re looking for in a Service Advisor, and it’ll help you tailor your application to show us you’re the perfect fit!
Show Off Your Customer Service Skills: Since this role is all about delivering a top-notch customer experience, highlight your previous experience in customer service. Share specific examples of how you've gone above and beyond for customers – we love to see that passion!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that get straight to the heart of your skills and experiences. Avoid fluff and focus on what makes you a great Service Advisor.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Tru Talent
✨Know Your Stuff
Make sure you brush up on your knowledge of automotive service processes and job card systems. Familiarise yourself with common customer queries and how to handle them, as this will show that you're ready to hit the ground running.
✨Showcase Your Communication Skills
Since this role is all about customer interaction, practice articulating your thoughts clearly and confidently. Role-play with a friend or family member to simulate customer scenarios, ensuring you can manage enquiries both face-to-face and over the phone.
✨Demonstrate Your Commercial Awareness
Be prepared to discuss how you would identify additional work opportunities and upsell services. Think of examples from your past experience where you successfully increased customer satisfaction while also boosting sales.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
