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- Tasks: Assist customers with mobility equipment and provide exceptional service in a busy retail environment.
- Company: Join a dynamic team dedicated to enhancing customer satisfaction in the mobility sector.
- Benefits: Enjoy flexible holidays, staff discounts, and a supportive work culture.
- Why this job: Make a real difference by helping others while developing your customer service skills.
- Qualifications: Friendly personality, excellent communication skills, and a passion for customer service are essential.
- Other info: Full-time hours with a temp-to-permanent opportunity; includes two Saturdays each month.
Location: Wimborne
Salary: £13.00 per hour
Hours: Full-time, 9am-5pm, 5 days per week. Includes 2 Saturdays each month, with a weekday off on those weeks. 40 hours a week.
Job Type: Temp to Permanent
Our client is looking for a Customer Service Assistant to join their team in their busy retail store. If you thrive on helping others, take a proactive approach to delivering exceptional customer service, and are dedicated to ensuring customer satisfaction from start to finish, we want to hear from you!
Responsibilities of the Customer Service Assistant:- Assist customers in selecting suitable mobility equipment.
- Handle phone inquiries promptly and proactively.
- Demonstrate equipment, including lifting items into car boots.
- Deliver friendly, welcoming customer service.
- Show patience and understanding when dealing with customers, many of whom are elderly or disabled.
- A friendly and approachable personality with excellent communication skills.
- A proactive attitude and willingness to go the extra mile for customers.
- Patience and empathy, especially when assisting elderly or disabled individuals.
- Physical ability to handle and demonstrate mobility equipment.
- A genuine passion for providing outstanding customer service.
- Maintaining a positive and professional demeanour, even when managing multiple tasks or challenging situations.
- Preferred experience in customer service, shopkeeping, or care work, but not necessary.
- Flexible holidays and time off.
- Staff discounts on our products.
Click 'Apply Now' to take the next step in your career.
Customer Service Assistant employer: Tru Talent
Contact Detail:
Tru Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Familiarise yourself with mobility equipment and the specific needs of elderly or disabled customers. This knowledge will help you engage confidently during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions with friends or family. This will prepare you for handling inquiries and showcasing your friendly, approachable personality.
✨Tip Number 3
Research common challenges faced by customers in retail settings, especially those requiring mobility assistance. Being able to discuss these challenges and how you would address them can set you apart from other candidates.
✨Tip Number 4
Prepare examples from your past experiences that highlight your patience and empathy. Sharing real-life scenarios where you've gone the extra mile for a customer will resonate well with the hiring team.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or similar roles. Emphasise skills like communication, patience, and a proactive attitude, as these are key for the Customer Service Assistant position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your commitment to providing exceptional customer service. Mention any specific experiences that demonstrate your ability to handle inquiries and assist customers effectively.
Highlight Relevant Skills: In your application, clearly outline your skills that align with the job description, such as empathy, physical ability to handle equipment, and a friendly demeanour. Use examples to illustrate how you've successfully used these skills in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in a customer-facing role.
How to prepare for a job interview at Tru Talent
✨Show Your Passion for Customer Service
Make sure to express your genuine enthusiasm for helping others during the interview. Share specific examples of how you've gone above and beyond for customers in the past, as this will demonstrate your commitment to exceptional service.
✨Demonstrate Patience and Empathy
Given that many customers may be elderly or disabled, it's crucial to convey your understanding and patience. Prepare to discuss scenarios where you've successfully assisted individuals in challenging situations, highlighting your ability to remain calm and supportive.
✨Prepare for Practical Demonstrations
Since the role involves demonstrating mobility equipment, be ready to showcase your physical ability and comfort with handling such items. You might even want to practice lifting and demonstrating equipment beforehand to feel confident during the interview.
✨Communicate Clearly and Effectively
Excellent communication skills are key for this position. During the interview, focus on speaking clearly and listening actively. Practice answering questions concisely while ensuring you convey all necessary information, as this will reflect your ability to handle customer inquiries effectively.
