At a Glance
- Tasks: Provide top-notch customer service and manage vehicle repair requests efficiently.
- Company: Join a busy accident repair centre with a supportive team culture.
- Benefits: Earn up to £35,000, enjoy a 4-day work week, and career progression opportunities.
- Other info: Full-time, permanent role with excellent brand approvals and a focus on teamwork.
- Why this job: Make a difference in customer experiences while working in a dynamic environment.
- Qualifications: Experience in an accident repair centre and strong customer service skills required.
The predicted salary is between 35000 - 35000 £ per year.
Salary: Up to £35,000 DOE
Hours: 40h week (4 DAY WEEK ONLY)
Location: Reading
New vacancy for a Front of House/CSA/Customer Service Advisor to join a busy accident repair centre. Reporting to the Body Shop Manager, the main purpose of the job is to deal with customer requirements for vehicle repair in an efficient and courteous manner and to ensure a high standard of customer service.
Responsibilities of a Front of House/CSA/Customer Service Advisor:
- Excellent Customer Service
- Multi-tasking and prioritising tasks
- Attention to detail in all administration
- Scanning Documents
- Booking in customers
- Liaising with Parts suppliers and Department
- Reporting to the Site Manager
Skills and Qualifications of a Front of House/CSA/Customer Service Advisor:
- Experience of working in a modern Accident Repair Centre/Bodyshop is Mandatory for this role due to need in the role.
- Excellent customer service and organisation skills
- Good IT skills
- Experience of cash credit control
- Excellent administrative skills
- Ability to work well under pressure and to tight deadlines
- Ability to work within a team environment
This is a full-time, permanent position for a skilled and courteous Front of House/CSA to earn a Competitive salary together with excellent brand approvals and benefit from company culture where career progression is encouraged. Previous experience in a Bodyshop environment is desired but not essential.
Customer Service employer: Tru Talent
Join a dynamic team at our busy accident repair centre in Reading, where we prioritise excellent customer service and foster a supportive work culture. With a competitive salary of up to £35,000 and the unique benefit of a 4-day work week, we encourage career progression and provide opportunities for personal growth in a fast-paced environment. Experience the satisfaction of making a difference in customers' lives while working alongside dedicated professionals in a collaborative setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations, like a difficult customer or a busy day. Being prepared will help you shine during the interview.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart appearance can set the tone for a positive interaction.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in customer service, especially in a busy environment like an accident repair centre. We want to see how you've handled customer queries and ensured satisfaction in your previous roles.
Be Organised and Detail-Oriented:Since the role involves multitasking and administration, it's crucial to demonstrate your organisational skills. Share examples of how you've managed multiple tasks while keeping everything in order – it’ll show us you can handle the pressure!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention specific responsibilities and skills that align with what we’re looking for in a Customer Service Advisor.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about your application status!
How to prepare for a job interview at Tru Talent
✨Know Your Stuff
Make sure you brush up on your knowledge of the accident repair industry. Familiarise yourself with common customer queries and the services offered by the company. This will show that you're genuinely interested and prepared.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about how you handled difficult situations or went above and beyond for a customer. This will demonstrate your ability to excel in the role.
✨Practice Multi-tasking Scenarios
Since the job requires multi-tasking, consider practising scenarios where you juggle multiple tasks. You might be asked how you would handle booking in customers while liaising with parts suppliers, so be ready to discuss your approach.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready to ask the interviewer. This could be about the team culture, career progression opportunities, or specific challenges the centre is currently facing. It shows your enthusiasm and interest in the role.
