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- Tasks: Support passengers with special needs for a smooth airport experience.
- Company: Join one of the UK's leading airports and make a difference.
- Benefits: Flexible hours, competitive pay, and a rewarding work environment.
- Other info: Work outdoors, adapt to various shifts, and enjoy a dynamic role.
- Why this job: Be the friendly face that helps passengers feel safe and supported.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 12 - 13 £ per hour.
Location: Christchurch
Hourly Rate: £12.78 per hour
Hours: Up to 40 hours per week - flexible working patterns including split shifts, days, evenings and weekends.
Tru Talent are delighted to be partnering with one of the UK's leading airports to recruit Passenger Assistance Agents to support terminal operations during the busy summer season. This is a truly rewarding, people-focused role where no two days are the same.
About the Role of Passenger Assistance Agent
As a Passenger Assistance Agent, you'll play a vital part in ensuring every passenger enjoys a safe, smooth and positive airport experience. You'll be on the frontline, providing compassionate and professional support to passengers who require additional assistance.
Your responsibilities as a Passenger Assistance Agent:
- Supporting passengers with special assistance needs, including reduced mobility, hidden disabilities, illness, age-related challenges, or other conditions.
- Escorting passengers from arrival points (car parks, forecourts, taxi ranks and bus stops) through to their aircraft seat and supporting them on arrival.
- Acting as the main point of contact for assisted passengers, delivering a friendly, respectful and reassuring service throughout their journey.
- Guiding passengers through Customs and Immigration when required.
- Operating specialist equipment and airline systems following full training.
- Ensuring all assistance is delivered safely, compliantly and with dignity at all times.
- Completing required documentation and maintaining the highest standards of safety and security.
- Assisting with aircraft cleaning and supporting wider operational tasks when needed.
What we're looking for from the Passenger Assistance Agent:
- Flexible and willing to work a variety of shifts, including evenings, nights, weekends and public holidays.
- Fluent in spoken and written English with excellent communication skills.
- Comfortable following set procedures while remaining adaptable and solution-focused.
- Happy working outdoors and in varying weather conditions when required.
- Passionate about delivering outstanding customer service.
- Self-motivated, reliable and confident working independently.
Important Information:
Employment is subject to a satisfactory DBS and Security Check, along with five years of checkable employment or educational references, all of which must be completed prior to your start date.
Passenger Assistance Agent in Cornwall employer: Tru Talent
Contact Detail:
Tru Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Passenger Assistance Agent in Cornwall
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the airport or customer service sectors. They might have insider info on job openings or can put in a good word for you.
✨Tip Number 2
Practice your people skills! Since this role is all about helping passengers, try role-playing scenarios with friends or family. This will help you feel more confident when interacting with real passengers.
✨Tip Number 3
Be flexible and ready to adapt! The job requires working various shifts, so show that you're open to different hours. Highlight your willingness to take on any shift during your interviews.
✨Tip Number 4
Apply through our website! We want to see your application, and applying directly gives you a better chance of standing out. Plus, it shows you're keen on joining our team!
We think you need these skills to ace Passenger Assistance Agent in Cornwall
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application for the Passenger Assistance Agent role. Highlight your experience in customer service and any relevant skills that show you can provide compassionate support to passengers.
Showcase Your Communication Skills: Since excellent communication is key, use clear and concise language in your application. Share examples of how you've effectively communicated with others, especially in challenging situations.
Demonstrate Flexibility: We love candidates who are flexible! Mention your willingness to work various shifts, including evenings and weekends, as this shows you're ready to meet the demands of the role.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting journey with us at the airport.
How to prepare for a job interview at Tru Talent
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand what a Passenger Assistance Agent does. Familiarise yourself with the responsibilities and challenges mentioned in the job description. This will help you demonstrate your enthusiasm and suitability for the role.
✨Showcase Your People Skills
Since this role is all about providing compassionate support to passengers, be ready to share examples of how you've delivered excellent customer service in the past. Think of specific situations where you helped someone in need or went above and beyond to ensure a positive experience.
✨Prepare for Scenario Questions
Expect to be asked how you would handle various situations that may arise while assisting passengers. Practice answering scenario-based questions, such as how you would support a passenger with reduced mobility or deal with a difficult situation. This will show your problem-solving skills and adaptability.
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly and arrive on time for your interview. Being punctual shows that you respect the interviewer's time and are serious about the position. Plus, it sets a positive tone for the rest of the meeting.