At a Glance
- Tasks: Manage customer journeys and coordinate workshop appointments in a busy dealership.
- Company: Dynamic commercial vehicle dealership in Gloucester with a focus on customer satisfaction.
- Benefits: Competitive salary, supportive team environment, and opportunities for career growth.
- Other info: Exciting opportunity to work in a vibrant environment with potential for advancement.
- Why this job: Join a fast-paced team and enhance your customer service skills while making a real impact.
- Qualifications: Strong communication skills and previous experience in a customer-focused role preferred.
The predicted salary is between 30000 - 34000 £ per year.
Please make an application promptly if you are a good match for this role due to high levels of interest.
Location: Gloucester
Salary: £30,000-£34,000pa DOE
Hours: 42.5 hours per week
Monday to Friday: 07:00 – 15:30
Alternate Saturdays: 07:00 – 12:00
We are seeking a customer-focused and organised Service Advisor to join a busy commercial vehicle dealership in Gloucester. This is an excellent opportunity for someone with strong customer service skills who enjoys working in a fast-paced environment, managing customer expectations, and ensuring the smooth running of workshop operations.
The Role
As a Service Advisor, you will be responsible for managing the customer journey from initial booking through to vehicle collection. You will coordinate workshop appointments, keep customers updated on repair progress, provide estimates, and gain approval for any additional work required. You will also play an important role in maximising workshop efficiency, ensuring bookings are scheduled effectively and customers receive an excellent level of service.
Key Responsibilities of the Service Advisor:
- Deal with customers professionally, ensuring a high level of customer satisfaction
- Book vehicles into the workshop, ensuring appointments align with customer needs and workshop capacity
- Keep customers regularly updated on vehicle progress, repair times, and completion dates
- Identify customer requirements and provide accurate, fully inclusive cost estimates
- Produce accurate job cards, invoices, estimates, and related documentation
- Explain completed work clearly and identify opportunities to promote additional services
- Gain customer approval for any additional work required
- Maintain accurate workshop loading and scheduling information
- Produce warranty job cards in line with manufacturer policies and procedures
- Correctly record retail, warranty, internal, and non-chargeable repairs
- Liaise with the Parts Department to ensure required parts are available
This role will suit you if you have:
- Previous experience in a Service Advisor role (preferred)
- Experience working in an administration or office-based environment
- Excellent communication and customer service skills
- Strong organisational skills and the ability to manage multiple tasks
- A commercial mindset with the confidence to identify additional sales opportunities
- The ability to work effectively with customers, technicians, and internal departments
- Kerridge system experience (preferred)
Click ‘Apply Now’ to take the next step in your career.
Service Advisor in Barton employer: Tru Talent
As a leading UK automotive repair organisation, we pride ourselves on fostering a dynamic work culture that prioritises employee development and continuous improvement. Our Technical Training & Development Coordinator role offers competitive salaries, a comprehensive benefits package, and the opportunity to make a significant impact on the next generation of industry talent through engaging training programmes. With a focus on collaboration and professional growth, our hybrid working model allows for flexibility while supporting a national network of repair centres.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Barton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Tru Talent. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Tru Talent before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor in Barton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Tru Talent:Your cover letter is your chance to shine! Tell us why you want to work at Tru Talent specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Tru Talent!
How to prepare for a job interview at Tru Talent
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
