eDiscovery Technical Lead

Our client, a leading global law firm, is seeking a skilled and detail-oriented eDiscovery Technical Lead to join their dynamic litigation support team. In this role, you\’ll be responsible for managing end-to-end eDiscovery processes — from data processing and platform setup to supporting cutting-edge LegalTech tools and advising stakeholders across practices. This is a high-impact position that requires technical expertise in tools like Relativity, Reveal, or Nuix, strong communication skills, and the ability to thrive under pressure in a fast-paced, collaborative environment. If you\’re passionate about legal technology and delivering excellence, this is a fantastic opportunity to contribute to high-profile matters on a global scale as part of an excellent team. This is a hybrid role based in London.

Service Delivery

• Accountable for ensuring quality control process is adhered to in delivery of all services
• Ensure Litigation Support Specialist and Manager are made aware of all tasks/projects and the approach to delivery is discussed and confirmed with them
• Generate & adhere to recommendations, project plans, cost estimates, procedures and specifications, ensuring quotes are provided and instructions are agreed in writing
• Data processing of material received in various formats including native and load file mapping and ingestion, as well as exception handling
• Setup and customization of review platform, running searches and culling data, creating review batches, customizing coding templates, creating user roles and related permission settings
• Carry out native and load file productions according to specifications
• Resolve first line support queries and work with our second- and third-line support to ensure technical issues are resolved
• Act as a reference point for service issues, escalating any complaints from the Practice immediately to the team Manager and working with the Manager to address these
• Maintain project and product documentation
• Administration of software and hardware used by the eDiscovery team
• Assist with collection and reporting of statistics
• Assist in deploying LegalTech tools to enhance matter delivery efficiency and conduct regular maintenance and updates to ensure tools remain effective.
• Provide frontline support for client and Practice queries on LegalTech tools, and create or update user guides and FAQs to enhance understanding and use.
• Monitor and report on basic ROI metrics for LegalTech solutions and gather and analyze supplier performance feedback for continuous improvement.
• Document client requirements for new LegalTech use cases and manage, document changes to client instructions with flexibility and responsiveness.
• Collaborate with team members for common technical issue resolution and log and track support requests to identify recurring challenges for proactive resolution.
• Ensure defensible processes and data security procedures are adhered to at all times
• Collaborate with the global eDiscovery team as needed, ensuring seamless communication and support by updating and maintaining documentation on Monday.com, facilitating mutual assistance and efficiency.

Subject Matter Expert

• Responsible for the successful end-to-end delivery of eDiscovery projects, including processing data, creating productions for disclosure/investigation, leveraging TAR functionality, Early Case Assessment tools, GenAI solutions, eBundling and case management solutions
• Keep up to date with developments by attending seminars/presentations on relevant services and technology, ensuring knowledge is shared and training is provided to all team members
• Help prepare training materials for end users of LegalTech tools and participate in knowledge-sharing sessions to stay informed on LegalTech trends.
• Assist with data entry and analysis for usage trends, ensuring tools adhere to security and compliance standards to maintain integrity and reliability.
• Support and advise on LegalTech tools and processes while maintaining high standards through adherence to quality control and strategic planning processes.
• Attend seminars and presentations on LegalTech developments, ensuring alignment with the latest industry trends and fostering a culture of innovation within the team.

Relationship Management

• Manage the expectations and interests of multiple practice stakeholders
• Provide specialist advice tailored to the individual needs of the client

Characteristics, Skills & Experience

• Adopts a team-oriented approach and prepared to assist clients and colleagues (out of normal office hours) to meet deadlines
• Expected to be on call 24/7 during busy periods
• Strong attention to detail (especially on time consuming and repetitive tasks)
• Ability to earn respect of fellow team members
• Honest, open, diplomatic, and direct style
• Highly motivated
• Excellent interpersonal and communication skills
• Demonstrates strong commitment to maintaining high levels of customer service
• Performs well under pressure
• Approachable and willing to learn new skills, understand new platforms and technology and take on responsibility
• Assertive when necessary
• Appreciation of the culturally diverse environment in which the firm operates
• Proven experience of successfully supporting projects with all aspects of eDisclosure process
• Experience of using eDisclosure products such as Relativity, Reveal, Disco, Axcelerate, Nuix, Sharedo or Opus2
• Ability to effectively communicate technical solutions and jargon to non-technical stakeholders
• Able to prioritise quickly, often in busy periods, in a calm manner
• Good office administration skills
• Quality assurance and customer service experience
• Attention to detail
• Appreciation of corporate business dynamics
• Ability to lead through collaboration with effective stakeholder management
• Able to work effectively with a wide range of teams (business leaders, product delivery etc.)