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- Tasks: Lead resource management and capacity planning in a dynamic, multi-region environment.
- Company: Join Thomson Reuters, a global leader in trusted content and technology.
- Benefits: Enjoy flexible work arrangements, competitive benefits, and career development opportunities.
- Why this job: Make a real-world impact while driving change in a high-accountability role.
- Qualifications: 10+ years in resource management with strong analytical and communication skills.
- Other info: Be part of an inclusive culture that values diverse perspectives and social impact.
The predicted salary is between 43200 - 72000 £ per year.
We are seeking a Senior Resource Manager for our Professional Services Organization. As a Senior Resource Manager, you will lead capacity and resource management across a complex, multi-region organization. You will be responsible for addressing large-scale, existing capacity challenges by aligning sales demand, revenue targets, and delivery capability to support business growth objectives while maintaining utilization, margin, and customer outcomes.
Operating as a senior leader within the Resource Management Office (RMO), you will independently diagnose root causes, establish clarity and structure, and implement solutions to stabilize and optimize resource outcomes. Leveraging your advanced expertise, you will translate multiple data sources into actionable strategies, partner with Sales, Revenue Management, and Services leadership, and execute scalable processes that directly impact revenue realization and business performance. This role requires autonomous decision-making, strong commercial acumen, and the ability to drive change in a highly visible, high-accountability environment.
About the Role
- Own end-to-end capacity planning and demand-to-supply alignment across a complex, multi-region Professional Services organization, serving as a senior leader within the RMO.
- Step into an existing, large-scale capacity challenge and establish clarity, structure, and execution to stabilize and optimize resource outcomes, including developing and executing capacity mitigation strategies.
- Act as the primary point of accountability for capacity outcomes, operating autonomously in a highly visible, high-accountability role and driving prioritization, trade-offs, and decisions.
- Partner with Sales, Revenue Management, Services, and Delivery leadership to translate sales forecasts, bookings, quotas, and pipeline demand into actionable capacity plans and provide strategic guidance on capacity constraints, prioritization, and risk mitigation.
- Balance revenue growth objectives with delivery capability by evaluating and managing trade-offs between utilization, margin, customer commitments, and regional constraints.
- Analyze regional differences in demand patterns, skills availability, labor constraints, and cost structures, conducting advanced analysis to identify systemic capacity risks and opportunities for improvement.
- Design and deliver operational and executive-level reporting that synthesizes data from multiple systems into clear recommendations for action.
- Drive cross-functional and cross-regional resource management initiatives to improve scalability, efficiency, and revenue realization.
- Collaborate with HR and Leadership to inform hiring and workforce planning decisions by identifying skill gaps and future capacity needs.
- Proactively identify opportunities to improve resource management processes, governance, and decision-making frameworks.
About You
- 10+ years of experience in Resource Management, Capacity Planning, and/or Professional Services Operations, with proven ownership of demand-to-supply alignment at scale, ideally within a formal Resource Management Office (RMO).
- Demonstrated track record of stepping into complex or distressed capacity environments, rapidly establishing clarity, structure, and corrective action, and making independent, high-impact decisions.
- Strong ability to translate sales forecasts, bookings, quotas, and pipeline demand into executable capacity plans, with deep understanding of Professional Services revenue models and trade-offs between growth, delivery capacity, utilization, margin, and customer commitments.
- Experience managing multi-region or global delivery models, thinking holistically about revenue, quotas, capacity, and regional constraints, and navigating differences in demand, skills availability, labor constraints, and cost structures.
- Strong executive communication and stakeholder management skills, comfortable owning outcomes in highly visible, high-accountability roles and driving alignment across competing priorities.
- Advanced analytical capability, with proficiency in Microsoft Excel for modeling, scenario analysis, and forecasting; PowerPoint for executive-level communication; and experience synthesizing data from multiple systems to drive decisions.
- Experience working with Salesforce, Certinia (or equivalent PSA tools), and enterprise resource management systems to support capacity planning and optimization.
- Bachelor's degree in Business, Operations, Finance, or a related field; MBA or relevant certifications strongly preferred.
What's in it For You
- Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
- Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset.
- Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions.
- Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
- Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more.
- Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
- Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency.
Senior Client Resource Manager employer: TRSS
Contact Detail:
TRSS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Resource Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. A personal recommendation can go a long way in landing that Senior Client Resource Manager role.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you showcase why you're the perfect fit for their team during those crucial conversations.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience in resource management and capacity planning can directly impact their business growth objectives. Tailor your examples to highlight your ability to drive change and optimise outcomes.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team and contributing to our mission.
We think you need these skills to ace Senior Client Resource Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in resource management and capacity planning. We want to see how your skills align with the specific challenges mentioned in the job description.
Showcase Your Analytical Skills: Since this role requires advanced analytical capabilities, don’t forget to include examples of how you've used data to drive decisions in previous roles. We love seeing how you can turn numbers into actionable strategies!
Highlight Leadership Experience: As a Senior Resource Manager, you'll be leading teams and making autonomous decisions. Share your past leadership experiences and how you've successfully navigated complex environments to achieve results.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensure it gets the attention it deserves!
How to prepare for a job interview at TRSS
✨Know Your Numbers
As a Senior Client Resource Manager, you'll need to demonstrate your ability to analyse data effectively. Brush up on your knowledge of capacity planning metrics and be ready to discuss how you've used data to drive decisions in the past. Prepare specific examples where your analytical skills led to improved outcomes.
✨Showcase Your Leadership Skills
This role requires strong leadership in a high-accountability environment. Be prepared to share instances where you've successfully led teams through complex challenges. Highlight your experience in making autonomous decisions and how those decisions positively impacted resource management.
✨Understand the Business Landscape
Familiarise yourself with the company's business model and how it relates to Professional Services. Be ready to discuss how you can align sales demand with delivery capability. Showing that you understand the broader context will demonstrate your commercial acumen and strategic thinking.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think about potential capacity challenges the company might face and prepare your thoughts on how you would address them. This will showcase your proactive approach and readiness to tackle the role's demands.