At a Glance
- Tasks: Lead the development of partner systems and enhance processes through automation and data quality.
- Company: Join Thomson Reuters, a global leader in trusted content and technology.
- Benefits: Enjoy flexible work arrangements, competitive benefits, and career development opportunities.
- Why this job: Make a real-world impact while shaping the future of partner operations.
- Qualifications: 5-10+ years in Partner/Channel Ops with strong Salesforce and analytical skills.
- Other info: Be part of an inclusive culture that values diverse perspectives and social impact.
The predicted salary is between 48000 - 84000 £ per year.
This role defines and drives P&A system and tooling requirements across Salesforce PRM, Salesforce Communities, SAP, and AI‑powered workflows. You will lead the development of the Partner Engage Portal, support the channel operating model, and enhance partner processes through automation, data quality, and cross‑functional coordination.
About the Role
- Systems & Requirements: Translate P&A business needs into clear requirements for Salesforce PRM, Communities, SAP, and related tools. Partner with commercial excellence and technical teams to prioritize, design, and implement enhancements. Maintain and manage the systems roadmap and feature backlog.
- Partner Engage Portal: Own business requirements and workflows for the Partner Engage Portal. Optimize partner journeys for registration, onboarding, lead/referral management, and self‑service. Ensure integrations with CE, analytics, and partner lead management systems.
- Channel Model & Processes: Support development and rollout of the partner/channel operating model. Align systems and processes with program structure, segmentation, and KPIs. Improve partner reporting, data governance, and dashboard consistency.
- AI & Automation Enablement: Drive adoption of AI/agentic tools such as Gong, Crossbeam, and internal AI capabilities. Identify automation opportunities across partner workflows to improve speed and efficiency.
- Cross‑Functional Leadership: Serve as the P&A systems liaison across CE, Engineering, Product, and Analytics.
About You
- 5–10+ years in Partner/Channel Ops, Business Systems, Sales Ops, or related roles.
- Strong experience with Salesforce PRM, Salesforce Communities, CRM workflows, and SAP.
- Experience defining requirements, writing user stories, and collaborating with technical teams.
- Understanding of partner lifecycle processes and channel programs.
- Strong analytical, communication, and cross‑functional leadership skills.
- Familiarity with AI tools (Gong, Crossbeam, etc.) and workflow automation.
Preferred Qualifications
- Experience in SaaS, cloud, or technology partner ecosystems.
- Background in channel program design, field enablement, or partner data governance.
What’s in it For You?
- Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
- Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset.
- Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions.
- Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
- Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more.
- Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro‑bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
- Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency.
Partnerships Systems & Operations Manager employer: TRSS
Contact Detail:
TRSS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Partnerships Systems & Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Salesforce PRM or similar tools. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Get your online presence sorted! Make sure your LinkedIn profile is up-to-date and showcases your experience with partner/channel operations and systems. Engage with relevant content to get noticed by recruiters.
✨Tip Number 3
Prepare for interviews by brushing up on your knowledge of AI tools and automation processes. Be ready to discuss how you've improved partner workflows in past roles. We want to see your problem-solving skills in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be one step closer to joining a company that values flexibility and growth.
We think you need these skills to ace Partnerships Systems & Operations Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with Salesforce PRM, Communities, and SAP. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Analytical Skills: Since this role involves a lot of data quality and reporting, be sure to include examples of how you've used analytical skills in past roles. We love seeing how you’ve improved processes or made data-driven decisions!
Highlight Cross-Functional Collaboration: This position requires working with various teams, so share experiences where you’ve successfully collaborated across departments. We’re looking for those who can bridge gaps and drive projects forward together!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get you into our system quickly!
How to prepare for a job interview at TRSS
✨Know Your Systems Inside Out
Make sure you’re well-versed in Salesforce PRM, Communities, and SAP. Brush up on how these systems work together and be ready to discuss specific examples of how you've used them in past roles. This will show that you can hit the ground running!
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical prowess by discussing how you've improved partner processes or data governance in previous positions. Bring concrete examples of how your insights led to better decision-making or enhanced efficiency.
✨Understand the Partner Lifecycle
Familiarise yourself with the partner lifecycle processes and channel programs. Be ready to talk about how you’ve optimised partner journeys in the past, especially around registration and onboarding. This will highlight your relevant experience and strategic thinking.
✨Emphasise Cross-Functional Collaboration
This role requires working closely with various teams. Prepare to share examples of how you've successfully collaborated across departments in previous jobs. Highlight your communication skills and ability to lead cross-functional projects to show you’re a team player.