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- Tasks: Lead the development of AI-driven partner systems and enhance processes through automation.
- Company: Join a globally recognised tech leader committed to justice and transparency.
- Benefits: Enjoy flexible work arrangements, competitive pay, and comprehensive health benefits.
- Why this job: Make a real-world impact while shaping innovative partner engagement solutions.
- Qualifications: 5-10 years in Partner Ops with strong Salesforce and analytical skills.
- Other info: Be part of a diverse team that values inclusion and continuous learning.
The predicted salary is between 60000 - 80000 £ per year.
This role defines and drives P&A system and tooling requirements across Salesforce PRM, Salesforce Communities, SAP, and AI‑powered workflows. You will lead the development of the Partner Engage Portal, support the channel operating model, and enhance partner processes through automation, data quality, and cross‑functional coordination.
About the Role:
- Systems & Requirements: Translate P&A business needs into clear requirements for Salesforce PRM, Communities, SAP, and related tools. Partner with commercial excellence and technical teams to prioritize, design, and implement enhancements. Maintain and manage the systems roadmap and feature backlog.
- Partner Engage Portal: Own business requirements and workflows for the Partner Engage Portal. Optimize partner journeys for registration, onboarding, lead/referral management, and self‑service. Ensure integrations with CE, analytics, and partner lead management systems.
- Channel Model & Processes: Support development and rollout of the partner/channel operating model. Align systems and processes with program structure, segmentation, and KPIs. Improve partner reporting, data governance, and dashboard consistency.
- AI & Automation Enablement: Drive adoption of AI/agentic tools such as Gong, Crossbeam, and internal AI capabilities. Identify automation opportunities across partner workflows to improve speed and efficiency.
- Cross‑Functional Leadership: Serve as the P&A systems liaison across CE, Engineering, Product, and Analytics.
About You:
- 5–10+ years in Partner/Channel Ops, Business Systems, Sales Ops, or related roles.
- Strong experience with Salesforce PRM, Salesforce Communities, CRM workflows, and SAP.
- Experience defining requirements, writing user stories, and collaborating with technical teams.
- Understanding of partner lifecycle processes and channel programs.
- Strong analytical, communication, and cross‑functional leadership skills.
- Familiarity with AI tools (Gong, Crossbeam, etc.) and workflow automation.
Preferred Qualifications:
- Experience in SaaS, cloud, or technology partner ecosystems.
- Background in channel program design, field enablement, or partner data governance.
What’s in it For You?
- Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
- Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset.
- Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions.
- Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
- Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more.
- Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
- Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency.
About Us:
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media.
Partnerships Systems & AI-Driven Ops Lead employer: TRSS
Contact Detail:
TRSS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Partnerships Systems & AI-Driven Ops Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Salesforce PRM or AI tools. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by diving deep into the company’s culture and values. Understand how they align with your own experiences in partner/channel operations. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your skills with real examples! When discussing your experience, highlight specific projects where you’ve optimised processes or driven automation. This will demonstrate your hands-on expertise in systems and workflows.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team.
We think you need these skills to ace Partnerships Systems & AI-Driven Ops Lead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with Salesforce PRM, Communities, and SAP. We want to see how your skills align with the role of Partnerships Systems & Ops Manager!
Showcase Your Analytical Skills: Since this role involves a lot of data governance and reporting, don’t forget to mention any relevant analytical projects you've worked on. We love seeing how you’ve used data to drive decisions!
Highlight Cross-Functional Collaboration: This position requires working closely with various teams, so share examples of how you've successfully collaborated across departments in the past. We’re all about teamwork here at StudySmarter!
Apply Through Our Website: We encourage you to submit your application through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at TRSS
✨Know Your Systems Inside Out
Make sure you have a solid understanding of Salesforce PRM, Communities, and SAP. Brush up on how these systems work together and be ready to discuss specific examples of how you've used them in past roles. This will show that you're not just familiar with the tools but can also leverage them effectively.
✨Speak the Language of Requirements
Prepare to translate business needs into clear requirements. Think about how you would write user stories or define workflows for the Partner Engage Portal. Practise articulating your thought process on how you prioritise and implement enhancements, as this is crucial for the role.
✨Showcase Your Analytical Skills
Be ready to demonstrate your analytical prowess. Bring examples of how you've improved partner processes through data quality and automation. Discuss any experience you have with AI tools like Gong or Crossbeam, and how you've identified opportunities for automation in previous roles.
✨Emphasise Cross-Functional Collaboration
This role requires strong cross-functional leadership skills, so prepare to share experiences where you've successfully collaborated with teams like Engineering, Product, or Analytics. Highlight how you’ve aligned systems and processes with broader business goals, showcasing your ability to work well with diverse teams.