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- Tasks: Assist customers and ensure timely delivery of HVAC products.
- Company: Leading HVAC distributor with a friendly, growth-oriented culture.
- Benefits: Competitive salary, pension, 25 days holiday, and career advancement opportunities.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Customer service experience and basic IT skills preferred.
- Other info: Office-based role with a supportive environment and strong team collaboration.
The predicted salary is between 24000 - 36000 £ per year.
If you enjoy dealing with customers and making delivery services run like clockwork, this could be a great move. Office-based. 8 to 5. Monday to Friday.
The HVAC industry may not sound terribly glamorous, but it’s growing at a vast rate as its green technology replaces carbon-heavy oil and gas heating systems. My client’s one of the leading HVAC distributors and they’re now looking for a new team member to make sure they deliver products on-time to happy customers. It’s an excellent move if you’re looking for an interesting, varied job, working with a friendly, established company that’s going places.
Part customer relations, part logistics. The company’s customers are mostly tradespeople. They place their orders and expect the necessary kit to turn up at the right time and place, so they can get the job done. You’ll be making sure this happens, following up on deliveries by phone and acting quickly to solve any problems, such as missing pieces or billing queries.
The role’s branch based, as you’ll be working closely with colleagues in accounts, order processing, logistics and tech support to iron out any issues. And alongside this, you’ll be building relationships with customers, who rate the company’s products and rely on fast, efficient support. You’ll be also serving customers on the trade counter.
It would be totally ideal if you’ve worked in a company or branch that supplies trade customers, maybe on the counter, in the back office or in the warehouse. You’ll understand the pressures trade customers are under and you’ll be great at earning their trust and working with others to get any problems resolved. HVAC experience isn’t necessary. This isn’t a technical role and if things head that way there’s a tech support team on hand to take over.
And just finally, you should have good basic IT skills, a decent standard of numeracy and literacy, and a cool, calm telephone manner.
In return, the role’s fully office-based, working 8 to 5, Monday to Friday. The company’s based in Trafford Park. The starting salary will reflect your experience and there are some good employee benefits, including a good pension and 25 days’ holiday. As for the future, you’d be joining a successful business that likes to promote its own.
Locations
Trade Counter Assistant in Trafford, Trafford Park employer: TRS
Contact Detail:
TRS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trade Counter Assistant in Trafford, Trafford Park
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you stand out in conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since you'll be dealing with tradespeople, think about how you can build rapport quickly. Role-play scenarios with friends or family to get comfortable with handling queries and resolving issues.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus when applying for jobs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team and ready to dive into the HVAC world!
We think you need these skills to ace Trade Counter Assistant in Trafford, Trafford Park
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any experience you have in customer service. We want to see how you've dealt with customers in the past, especially in a trade or sales environment. Share specific examples of how you’ve built relationships and resolved issues.
Tailor Your Application: Don’t just send out the same application everywhere! We love it when candidates tailor their CVs and cover letters to our job description. Mention your understanding of the HVAC industry and how you can contribute to making delivery services run smoothly.
Keep It Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and long-winded sentences. Make sure your key skills and experiences stand out, as we’ll be scanning for those quickly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at TRS
✨Know Your Stuff
Familiarise yourself with the HVAC industry, even if you don't have direct experience. Understand the basics of what the company does and the products they offer. This will show your enthusiasm and willingness to learn, which is key in a customer-facing role.
✨Customer-Centric Mindset
Prepare examples from your past experiences where you've successfully dealt with customers or resolved issues. Think about how you can demonstrate your ability to build relationships and earn trust, as this is crucial for the Trade Counter Assistant role.
✨Team Player Attitude
Since you'll be working closely with various departments, be ready to discuss how you collaborate with others. Share specific instances where teamwork led to successful outcomes, highlighting your communication skills and problem-solving abilities.
✨Stay Calm Under Pressure
Think of scenarios where you've had to handle stressful situations, especially related to logistics or customer service. Be prepared to explain how you maintained composure and effectively resolved issues, as this will resonate well with the demands of the job.
