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- Tasks: Ensure timely delivery of products and provide excellent customer support.
- Company: Leading HVAC distributor with a friendly and growing team.
- Benefits: Starting salary of £30k, 25 days holiday, and a good pension.
- Why this job: Join a dynamic industry and make a real difference in customer satisfaction.
- Qualifications: Customer service experience and basic IT skills are preferred.
- Other info: Office-based role with opportunities for career advancement.
The predicted salary is between 21600 - 36000 £ per year.
If you enjoy dealing with customers and making delivery services run like clockwork, this could be a great move. The HVAC industry is growing rapidly as its green technology replaces carbon-heavy oil and gas heating systems. My client is one of the leading HVAC distributors and they’re now looking for a new team member to ensure they deliver products on time to happy customers.
This role is part customer relations, part logistics. The company’s customers are mostly tradespeople who place their orders and expect the necessary kit to arrive at the right time and place. You’ll be responsible for following up on deliveries by phone and acting quickly to solve any problems, such as missing pieces or billing queries.
The role is branch-based, working closely with colleagues in accounts, order processing, logistics, and tech support to resolve any issues. You’ll also be building relationships with customers who value the company’s products and rely on fast, efficient support. Additionally, you’ll be serving customers on the trade counter.
It would be ideal if you’ve worked in a company or branch that supplies trade customers, whether on the counter, in the back office, or in the warehouse. You’ll understand the pressures trade customers face and excel at earning their trust while collaborating with others to resolve problems. HVAC experience isn’t necessary as this isn’t a technical role; a tech support team is available if needed.
Finally, you should have good basic IT skills, a decent standard of numeracy and literacy, and a calm telephone manner.
In return, the role is fully office-based, working 8 to 5, Monday to Friday. The company is based in Trafford Park. The starting salary will reflect your experience and there are good employee benefits, including a pension and 25 days’ holiday. You’d be joining a successful business that promotes from within.
Internal Sales in Trafford Park employer: TRS (Technical Recruitment Solutions)
Contact Detail:
TRS (Technical Recruitment Solutions) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Internal Sales in Trafford Park
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be dealing with customers over the phone, make sure you can communicate clearly and confidently. Role-play with a friend or family member to get comfortable with handling queries and solving problems.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and makes it easier for us to keep track of your application.
We think you need these skills to ace Internal Sales in Trafford Park
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any experience you have in customer service. We want to see how you've dealt with customers in the past and how you’ve made their experience better. Remember, this role is all about building relationships!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. This will show us that you can communicate effectively, which is key for this role.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand what we’re looking for and can demonstrate how they fit the bill.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at TRS (Technical Recruitment Solutions)
✨Know Your Stuff
Before the interview, make sure you understand the HVAC industry and the role of an Internal Sales Executive. Brush up on common terms and processes related to trade counter sales, as this will show your enthusiasm and readiness to dive in.
✨Customer-Centric Mindset
Since the job involves dealing with tradespeople, think about how you can demonstrate your customer service skills. Prepare examples of how you've successfully resolved issues or built relationships in previous roles, as this will highlight your ability to earn trust.
✨Team Player Vibes
This role requires collaboration with various departments. Be ready to discuss how you've worked with others in past jobs to solve problems or streamline processes. Showing that you can work well in a team will be a big plus.
✨Stay Cool Under Pressure
Given the fast-paced nature of the job, think of scenarios where you've had to stay calm and collected while handling multiple tasks or resolving urgent issues. Sharing these experiences will demonstrate your ability to thrive in a busy environment.
