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- Tasks: Provide technical support to engineers via phone and email, focusing on business growth.
- Company: Join a rapidly growing global company with a strong track record of success.
- Benefits: Enjoy a competitive salary, clear progression, pay reviews every 6 months, and 25 days holiday.
- Why this job: Perfect for those wanting to step off the tools while making a real impact in customer solutions.
- Qualifications: HVAC or Controls background, electrical qualification, and experience as a Service or Project Engineer.
- Other info: Work with an inspirational line manager and be part of a supportive team.
Are you looking for a job off the tools but keep being rejected for a lack of experience? Do you want to be home at a reasonable time each day? Do you like providing solutions to customers? If yes and you have a HVAC or Controls background, then please apply.
This is an excellent opportunity working for a company who have grown year on year for the last 4 years. You will be part of a global business; this is an excellent opportunity for a Project Engineer / Service Engineer or Installation Engineer with a HVAC background.
Technical Support Engineers Package:
- 38K
- Clear progression
- Pay reviews every 6 months
- Pension
- 25 Days holiday
Duties:
- Provide technical support to Engineers over the phone and email
- Focusing on business growth
- Site visits
Technical Support Engineers Requirements:
- Knowledge or exposure to HVAC Products or Controls
- Electrical qualification
- Worked as a Service Engineer, Project Engineer or similar
- Keen to progress career and work with an inspirational line manager
Technical Support Engineer employer: TRS (Technical Recruitment Solutions)
Contact Detail:
TRS (Technical Recruitment Solutions) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Make sure to highlight your HVAC or Controls background during any conversations you have with us. This is a key requirement for the Technical Support Engineer role, and demonstrating your relevant experience can set you apart from other candidates.
✨Tip Number 2
Show your enthusiasm for providing solutions to customers. During interviews or networking opportunities, share specific examples of how you've successfully resolved customer issues in the past, as this will showcase your problem-solving skills.
✨Tip Number 3
Familiarise yourself with our company’s growth and values. Understanding our mission and recent achievements can help you align your answers with what we’re looking for, making you a more appealing candidate.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews or discussions with us.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your HVAC or Controls background. Emphasise any relevant experience as a Service Engineer, Project Engineer, or Installation Engineer. Use keywords from the job description to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing solutions to customers. Mention specific examples of how you've successfully supported clients in the past and express your eagerness to progress your career in a technical support role.
Highlight Relevant Skills: In your application, clearly outline your knowledge of HVAC products or controls. If you have any electrical qualifications, make sure to mention them as they are crucial for this role.
Show Enthusiasm for Growth: Convey your desire for career progression in your application. Mention how the company's clear progression path and regular pay reviews align with your professional goals, demonstrating that you're looking for a long-term commitment.
How to prepare for a job interview at TRS (Technical Recruitment Solutions)
✨Showcase Your HVAC Knowledge
Make sure to highlight your experience and knowledge in HVAC products or controls during the interview. Be prepared to discuss specific scenarios where you've applied this knowledge, as it will demonstrate your suitability for the role.
✨Emphasise Problem-Solving Skills
As a Technical Support Engineer, you'll need to provide solutions to customers. Prepare examples of how you've successfully resolved technical issues in the past, whether in a previous job or during your training.
✨Demonstrate Communication Skills
Since the role involves providing support over the phone and via email, it's crucial to showcase your communication skills. Practice explaining complex technical concepts in simple terms, as this will be key in helping customers understand solutions.
✨Express Your Career Ambitions
The company values progression, so be sure to express your eagerness to grow within the organisation. Discuss your career goals and how you see yourself developing in the role, which will show your commitment to the position.
