At a Glance
- Tasks: Manage day-to-day service operations and coordinate engineers for a growing service function.
- Company: Specialist engineering business serving food production and industrial customers across the UK.
- Benefits: Competitive salary, bonus, pension, healthcare, and death in service benefits.
- Other info: Office-based role with occasional UK travel and a hands-on approach.
- Why this job: Play a key role in shaping service delivery and influence business growth.
- Qualifications: Experience in service management or as a lead engineer in refrigeration or HVAC.
£50,000 - £55,000 + BONUS + PENSION + HEALTHCARE + DEATH IN SERVICE
Are you from a Refrigeration or HVAC background and understand what it takes to keep a service operation running smoothly? We're looking for a hands-on Service Manager to take ownership of a growing service function within a specialist engineering business serving food production, manufacturing and industrial customers across the UK.
This isn't a role where you'll sit behind a desk all day looking at spreadsheets. You'll be at the centre of the operation - planning engineers, coordinating breakdowns and PPMs, speaking with customers, supporting the service team and helping build a trusted network of subcontractors. Working closely with senior leadership, you'll play a key role in shaping how the service department develops as the business continues to grow.
The Role:
- Manage the day-to-day service operation from the Tuxford office
- Plan and coordinate reactive breakdowns, servicing and PPM activity
- Support and manage field-based engineers
- Act as the main escalation point for customers and service issues
- Develop and manage subcontractor relationships across the UK
- Ensure jobs are planned, completed and closed efficiently
- Support stock, compliance and service reporting activities
- Work closely with the leadership team to improve service delivery
What We're Looking For:
- Previous Service Management, Service Supervisor or Lead Engineer experience
- Refrigeration or HVAC industry background
- Good planning and organisational skills
- Comfortable managing engineers and dealing directly with customers
- Understanding of F-Gas requirements and refrigeration systems
- Practical, hands-on approach with a willingness to get involved when needed
The Opportunity:
This is an excellent opportunity for someone who understands the realities of running a service operation and wants to play a key role in a growing business. You'll have genuine influence, work closely with senior leadership and help shape the future of the service function.
Monday to Friday Office-based in Tuxford with occasional UK travel.
Service Manager in Retford employer: TRS (Technical Recruitment Solutions)
Join a dynamic and growing engineering business in Tuxford, Nottinghamshire, where your expertise as a Service Manager will be valued and impactful. With a strong focus on employee development, a supportive work culture, and competitive benefits including a bonus, pension, and healthcare, this role offers a unique opportunity to shape the future of the service department while working closely with senior leadership. Experience a hands-on approach in a collaborative environment that prioritises both customer satisfaction and team success.
Contact Details:
TRS (Technical Recruitment Solutions) Recruitment Team
