At a Glance
- Tasks: Lead a dynamic service operation, coordinating engineers and ensuring customer satisfaction.
- Company: Specialist engineering business serving the food production and manufacturing sectors.
- Benefits: Competitive salary, bonus, pension, healthcare, and death in service benefits.
- Other info: Office-based role with opportunities for occasional travel across the UK.
- Why this job: Make a real impact in a growing business and shape the future of service delivery.
- Qualifications: Experience in service management or engineering, preferably in refrigeration or HVAC.
£50,000 - £55,000 + BONUS + PENSION + HEALTHCARE + DEATH IN SERVICE
Are you from a Refrigeration or HVAC background and understand what it takes to keep a service operation running smoothly? We're looking for a hands-on Service Manager to take ownership of a growing service function within a specialist engineering business serving food production, manufacturing and industrial customers across the UK.
This isn't a role where you'll sit behind a desk all day looking at spreadsheets. You'll be at the centre of the operation - planning engineers, coordinating breakdowns and PPMs, speaking with customers, supporting the service team and helping build a trusted network of subcontractors. Working closely with senior leadership, you'll play a key role in shaping how the service department develops as the business continues to grow.
The Role:
- Manage the day-to-day service operation from the Tuxford office
- Plan and coordinate reactive breakdowns, servicing and PPM activity
- Support and manage field-based engineers
- Act as the main escalation point for customers and service issues
- Develop and manage subcontractor relationships across the UK
- Ensure jobs are planned, completed and closed efficiently
- Support stock, compliance and service reporting activities
- Work closely with the leadership team to improve service delivery
What We're Looking For:
- Previous Service Management, Service Supervisor or Lead Engineer experience
- Refrigeration or HVAC industry background
- Good planning and organisational skills
- Comfortable managing engineers and dealing directly with customers
- Understanding of F-Gas requirements and refrigeration systems
- Practical, hands-on approach with a willingness to get involved when needed
The Opportunity:
This is an excellent opportunity for someone who understands the realities of running a service operation and wants to play a key role in a growing business. You'll have genuine influence, work closely with senior leadership and help shape the future of the service function.
Monday to Friday Office-based in Tuxford with occasional UK travel.
Service Manager in Newark on Trent employer: TRS (Technical Recruitment Solutions)
As a Service Manager at our Tuxford location, you'll be part of a dynamic and supportive work culture that values hands-on leadership and employee development. We offer competitive salaries, comprehensive benefits including healthcare and pension plans, and the opportunity to shape the future of our service operations while working closely with senior leadership. Join us in a role where your expertise will directly impact our growth and success in the engineering sector.
Contact Details:
TRS (Technical Recruitment Solutions) Recruitment Team
