At a Glance
- Tasks: Provide technical support for medical diagnostic analysers and troubleshoot issues via phone and video calls.
- Company: Join a leading supplier of innovative medical diagnostics systems trusted by healthcare professionals.
- Benefits: Enjoy a competitive salary, excellent benefits, and hybrid working options.
- Other info: Dynamic role with opportunities for growth in a multinational tech group.
- Why this job: Make a real difference in healthcare by supporting cutting-edge medical technology.
- Qualifications: Background in engineering or electronics; training provided for all applicants.
The predicted salary is between 37500 - 45000 £ per year.
Overall Earnings: £43,500
Basic Salary: £37,500
Bonus: £6,000
Excellent Benefits Package
- A hybrid working role with the option of two days a week from home and three in the office
- Hours are 37.5 per week, Monday – Friday
The Role:
This market leader seeks to recruit a technically motivated and customer focused Technical Support Engineer, responsible for:
- Providing technical support and first line technical fixes via telephone and by using connectivity tools
- Supporting customers with technical issues on a range of medical diagnostic analysers
- Guiding users through troubleshooting via phone and video calls
- Escalating unresolved technical issues to the Field Service Engineering team
Your Background:
To succeed in this exciting role, you must be able to demonstrate:
- A competent background in a service engineering capacity gained within any high value capital equipment environment
- Applications are encouraged from engineers with a broad range of backgrounds, including laboratory device, medical device, pharmaceutical device, ex forces engineers (medical & dental, weapons systems, radar) and a wide range of other electronic or electro-mechanical from other sectors
- A qualification in engineering, electronics or a science based subject to a minimum of ONC level
- Applicants are welcome from field service engineers from a broad base of sectors, as full and comprehensive product training will be provided
The Company:
Well respected supplier of sophisticated medical diagnostics systems, trusted by healthcare professionals to accurately diagnose and test patients for a wide range of medical conditions and diseases. This instantly recognisable brand leader supplies a wide range of innovative diagnostic based laboratory and medical systems to the healthcare sector, and offers 'best in class' solutions across their range of products and systems, which include applications for microbiology, immunodiagnostics, molecular diagnostics and blood bank screening. Supported by a truly multi-national 'blue-chip' technology group with representation in over 150 countries, their commitment to investment in Research and Development is second to none in their industry, ensuring that they remain a market leader. At the core of their business lie product innovation, excellent customer service and good people.
Technical Support Engineer, Medical Pathology Analysers in Wavendon employer: TRS Consulting
As a Technical Support Engineer at this leading supplier of medical diagnostics systems, you will be part of a dynamic and innovative team dedicated to improving healthcare outcomes. The company offers a hybrid working model, excellent benefits, and a strong commitment to employee development, ensuring that you have the resources and support needed to thrive in your role. With a focus on product innovation and customer service, this is an exceptional opportunity to contribute to meaningful advancements in medical technology while enjoying a collaborative and supportive work culture.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer, Medical Pathology Analysers in Wavendon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at TRS Consulting. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like TRS Consulting before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Engineer, Medical Pathology Analysers in Wavendon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to TRS Consulting:Your cover letter is your chance to shine! Tell us why you want to work at TRS Consulting specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at TRS Consulting!
How to prepare for a job interview at TRS Consulting
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
