At a Glance
- Tasks: Assist customers with inquiries, process orders, and manage service quotations.
- Company: Join a global leader in electronic equipment manufacturing.
- Benefits: Competitive pay, Monday to Friday schedule, and a dynamic work environment.
- Other info: Opportunity for growth in a supportive and collaborative atmosphere.
- Why this job: Be part of a team that values innovation and customer satisfaction.
- Qualifications: Experience in customer service or sales administration is a plus.
The predicted salary is between 37200 - 41600 € per year.
An excellent opportunity for an experienced Sales Administrator or Service Coordinator to join a global market-leading manufacturer of electronic equipment.
The Company – Service Coordinator / Sales Administrator
My client is a worldwide leading manufacturer of technically advanced capital equipment. This organisation is trusted by professionals to deliver ‘best in class’ product solutions across their key markets. With global representation in over 80 countries, this organisation operates at the forefront of technology and innovation, with an unrelenting commitment to research and development, world class manufacturing facilities and the recruitment of good people central to their future success.
The Role – Service Coordinator & Sales Administrator
Following expansion, this market leading company now seeks to recruit a dedicated Sales Administrator & Service Coordinator, responsible for a number of key tasks from their UK Head Office. Full responsibilities include:
- Receiving customer enquiries by telephone and e-mail
- Preparation of offers for pre-sales and after-sales
- Order processing (order entry, invoicing)
- Returns and complaints management
- Preparation, submission and follow-up of service quotations
- Processing customer orders in consultation with other departments & service areas
- Coordination of parts deliveries with customers and field staff
- ERP & CRM system data processing
Your Background - Service Coordinator & Sales Administrator
To succeed in this exciting ‘hybrid’ role, you will need the following experience or background:
- Professional administrative experience in the field of Service Sales, Sales Support, Customer Services, Supply Chain or Service Coordination
- Experience and knowledge of ERP & CRM systems, such as Sales Force
- Very good written and spoken English
- Strong communication skills
- High level of commitment with a focused and customer-oriented approach to work
- Ability to work in a team and an interest in getting actively involved
- Good time management, flexibility and multitasking skills
Customer Service Representative employer: TRS Consulting Services Limited
Join a globally recognised leader in electronic equipment manufacturing, where your role as a Customer Service Representative will be pivotal in delivering exceptional service and support. With a strong commitment to employee development, a collaborative work culture, and the opportunity to work at the forefront of technology, this position offers not just a job, but a chance to grow within a dynamic and innovative environment in High Wycombe.
Contact Detail:
TRS Consulting Services Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Service Representative role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its products, especially since they’re a market leader in electronic equipment. Show them you’re not just another candidate; you’re genuinely interested in what they do.
✨Tip Number 3
Practice your communication skills. As a Customer Service Representative, you'll need to be clear and concise. Try mock interviews with friends or family to get comfortable talking about your experience and how it relates to the role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Representative role. Highlight your experience in sales administration and customer service, and don’t forget to mention any relevant ERP or CRM systems you’ve worked with!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your strong communication skills and your commitment to providing excellent customer service.
Showcase Your Skills:In your application, be sure to showcase your multitasking abilities and time management skills. These are key for the hybrid role of Service Coordinator & Sales Administrator, so give us examples of how you've successfully managed multiple tasks in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our team!
How to prepare for a job interview at TRS Consulting Services Limited
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their products, values, and market position. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Customer Service Representative, your ability to handle enquiries and complaints is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or improved service delivery. This will demonstrate your capability and commitment to customer satisfaction.
✨Familiarise Yourself with ERP & CRM Systems
Since the role involves working with ERP and CRM systems, brush up on your knowledge of these tools. If you have experience with specific systems like Sales Force, be ready to discuss how you've used them in previous roles. This will highlight your technical skills and readiness for the job.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewer. Inquire about team dynamics, company culture, or specific challenges the team is facing. This shows that you're engaged and serious about finding the right fit for both you and the company.
