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- Tasks: Manage customer relationships and resolve PACS technical support issues via email or phone.
- Company: Join a leading healthcare organization known for innovative medical imaging software systems.
- Benefits: Enjoy a competitive salary, bonus, and a generous benefits package with training opportunities.
- Why this job: Be part of a respected company that values innovation, customer care, and personal development.
- Qualifications: Customer-focused individuals with a passion for IT and healthcare are encouraged to apply.
- Other info: Up to 10% of your time can be dedicated to personal development.
The predicted salary is between 45000 - 50000 £ per year.
Following continued growth this market-leading organisation now seeks to recruit a customer focused PACS Technical Support Engineer. In this rewarding role the successful applicant will be responsible for:
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Managing customer relationships and resolving all PACS technical support issues
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Providing support via email or phone
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Working with key healthcare informatics and medical imaging customers
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Ensuring that customer satisfaction is achieved and maintained, * Leader in healthcare and a well respected medical equipment and medical device software systems provider
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Impressive portfolio of products and fully integrated medical systems incorporates all aspects of the healthcare informatics sector and includes medical imaging software systems
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Their success is based upon a commitment to world leading design facilities, outstanding product innovation, excellent customer care and the recruitment and development of talented IT specialists
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They have a huge training budget and up to 10% of your time can be spent on personal development
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Basic Salary £45,000 to £50,000
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10% Bonus
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Benefits Package
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Genuine Opportunities for Excellent Training and Career Progression
PACS Technical Support Engineer employer: TRS Consulting Ltd
Contact Detail:
TRS Consulting Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PACS Technical Support Engineer
✨Tip Number 1
Familiarize yourself with the latest trends and technologies in PACS and medical imaging. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in a rapidly evolving field.
✨Tip Number 2
Network with professionals in the healthcare informatics sector. Attend industry conferences or webinars to connect with potential colleagues and learn more about the company culture and expectations.
✨Tip Number 3
Prepare for common technical support scenarios that you might encounter in this role. Being able to discuss how you would handle specific customer issues can set you apart from other candidates.
✨Tip Number 4
Highlight your customer service skills during any interactions with the company. Since this role emphasizes customer satisfaction, showcasing your ability to manage relationships effectively will be crucial.
We think you need these skills to ace PACS Technical Support Engineer
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the PACS Technical Support Engineer position. Understand the key responsibilities, such as managing customer relationships and resolving technical support issues, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in technical support, particularly in healthcare informatics or medical imaging. Use specific examples to demonstrate your problem-solving skills and customer service focus.
Showcase Communication Skills: Since the role involves providing support via email or phone, make sure to highlight your communication skills. Mention any relevant experiences where you successfully resolved issues through effective communication.
Express Enthusiasm for Development: Mention your eagerness for personal development and training opportunities. This aligns with the company's commitment to employee growth and shows that you are proactive about enhancing your skills.
How to prepare for a job interview at TRS Consulting Ltd
✨Understand PACS and Healthcare Informatics
Make sure you have a solid understanding of PACS (Picture Archiving and Communication System) and its role in healthcare informatics. Familiarize yourself with common technical issues and solutions, as well as the latest trends in medical imaging software systems.
✨Showcase Your Customer Service Skills
Since this role is customer-focused, be prepared to discuss your previous experiences in managing customer relationships. Highlight specific examples where you successfully resolved technical issues and ensured customer satisfaction.
✨Prepare for Technical Questions
Expect to face technical questions related to PACS and medical imaging systems. Brush up on your technical knowledge and be ready to explain complex concepts in a way that is easy for non-technical stakeholders to understand.
✨Emphasize Continuous Learning
With a strong emphasis on personal development in this role, express your enthusiasm for ongoing training and learning opportunities. Share any relevant certifications or courses you've completed, and discuss how you plan to continue growing in your career.
