At a Glance
- Tasks: Convert enquiries into bookings and provide a personalised guest experience.
- Company: Join the luxury boutique hotel brand, Roseate Hotels & Resorts.
- Benefits: Enjoy extra holiday for your child's first school day and employee recognition awards.
- Other info: Opportunities for career development and preferential room rates for you and loved ones.
- Why this job: Be part of a team that creates unforgettable guest experiences in a stunning environment.
- Qualifications: Experience in a 4/5 star hotel and exceptional communication skills.
The predicted salary is between 22000 - 26000 £ per year.
We are looking for an enthusiastic, talented and dedicated Central Reservations Agent to join our luxury hotel brand at The Roseate Reading. Join Roseate Hotels & Resorts, a boutique luxury hotel collection with properties across the UK and India. Known for its avant-garde design, attentive service and beautifully crafted guest experiences, Roseate blends sophisticated business and leisure hospitality. Each property tells its own story—with bold architecture, bespoke interiors and meticulous detail. If you thrive on turning enquiries into bookings and know how to make every guest interaction count, we'd love to hear from you.
Key Responsibilities
- Convert reservation enquiries into confirmed bookings through confident, consultative selling — by phone, email, and online channels.
- Own the guest journey from first enquiry to arrival, managing bookings, amendments, and billing with precision and care.
- Proactively upsell room categories, packages, and ancillary experiences to maximise revenue per booking.
- Deliver a warm, personalised reservation experience that reflects our brand and builds guest loyalty from the very first touchpoint.
- Maintain expert knowledge of rates, promotions, availability, and local offerings to confidently recommend and close.
- Support the Front of House team during peak periods, bringing the same sales-driven mindset to every guest interaction.
- Apply revenue protection policies including no-show and late cancellation charges as required.
Requirements
- Experience in a similar role within 4/5 star Hotel.
- A natural closer — you see every enquiry as an opportunity and know how to guide a guest towards a booking.
- Exceptional communication skills with a polished, engaging telephone and written manner.
- Highly organised with the ability to juggle multiple priorities without dropping the detail.
- Strong command of English; additional languages are a plus.
- Familiarity with Opera PMS preferred.
Package Benefits
- Additional holiday day off for your child’s first day at primary school.
- Recognition for every year of service anniversary including complimentary stay and additional holiday day after 3rd year of service.
- Employee Assistance Program.
- Meals on duty.
- Provision and laundry of uniform.
- Employee recognition awards.
- Performance review and personal development plan.
- Internal transfer and promotion opportunities.
- Support in the development of your career.
- Preferential room rates within the hotel group for yourself and family & friends.
You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa. In line with the requirements set by the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process.
Central Reservation Agent in Reading employer: TRR Reservations
At Roseate Hotels & Resorts, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values creativity and dedication. As a Central Reservation Agent at our luxury hotel in Reading, you will enjoy unique benefits such as additional holiday for your child's first day at school, employee recognition awards, and opportunities for personal development and career progression within our boutique collection. Join us to be part of a team that is committed to delivering bespoke guest experiences while fostering a supportive environment for our employees.
StudySmarter Expert Advice🤫
We think this is how you could land Central Reservation Agent in Reading
✨Tip Number 1
Get to know the company inside out! Research Roseate Hotels & Resorts, their values, and what makes them unique. This way, when you chat with them, you can show off your knowledge and passion for their brand.
✨Tip Number 2
Practice your communication skills! Since this role is all about engaging with guests, try role-playing with a friend or family member. This will help you feel more confident when it comes to turning enquiries into bookings.
✨Tip Number 3
Be ready to showcase your sales skills! Think of examples from your past experiences where you successfully upsold or converted a lead. This will demonstrate that you’re a natural closer and can handle the pressure of a busy hotel environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Roseate team!
We think you need these skills to ace Central Reservation Agent in Reading
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for hospitality shine through! We want to see that you’re excited about the role and how you can contribute to our luxury brand.
Tailor Your Experience:Make sure to highlight any relevant experience you have in similar roles. We love seeing how your past experiences align with what we’re looking for, especially in turning enquiries into bookings!
Be Polished and Professional:Since communication is key in this role, ensure your written application is clear, concise, and free of errors. A polished application reflects the high standards we uphold at Roseate Hotels & Resorts.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at TRR Reservations
✨Know Your Stuff
Before the interview, make sure you’re well-versed in the hotel’s offerings and local attractions. This will help you confidently answer questions and show your enthusiasm for the role.
✨Practice Your Pitch
Think of the interview as a chance to sell yourself, just like you would with a guest. Prepare a few scenarios where you successfully converted enquiries into bookings, highlighting your consultative selling skills.
✨Showcase Your Communication Skills
Since exceptional communication is key for this role, practice speaking clearly and engagingly. You might even want to do a mock interview with a friend to refine your telephone and written manner.
✨Be Organised and Detail-Oriented
Demonstrate your organisational skills by bringing a notepad or tablet to jot down important points during the interview. This shows you can juggle multiple priorities and pay attention to detail, which is crucial for a Central Reservations Agent.
