At a Glance
- Tasks: Deliver exceptional service and manage guest accounts at a luxury hotel.
- Company: Join The Roseate Reading, a top luxury hotel known for its opulence.
- Benefits: Enjoy meals on duty, employee recognition, and career development opportunities.
- Other info: Great opportunities for internal transfers and promotions within the hotel group.
- Why this job: Be part of a team that creates unforgettable experiences for guests.
- Qualifications: Customer service skills and front office experience in a 4/5-star environment preferred.
The predicted salary is between 24000 - 30000 £ per year.
We are looking for an enthusiastic, talented and dedicated Receptionist to join our luxury hotel brand. The ideal candidate must be a very responsible individual, with great customer focus and possess the right attitude. The Roseate Reading is known for its spectacular attention to detail that ensures a bespoke, luxurious experience for its guests.
Main duties / responsibilities:
- Ensure that all guest accounts are set up correctly with a valid method of payment i.e. sufficient advance authorization obtained for all credit cards.
- Enthusiastically delivering service excellence by handling all customers’ requests and complaints to ensure their satisfaction and a high level of service.
- Be proficient in Front Office operations such as check‑ins, check‑outs, and reservations.
- Provide an accurate handover to returning colleagues at the end of the shift.
- Knowledge of computerized PMS system and ensure system is always up‑to‑date.
- Handle guest complaints in a careful and courteous manner providing Front Office Management with sufficient backup information.
- Adhere to 5 star standards at all times - maximizing revenue including upselling rooms and cross‐selling to food and beverage outlets.
Entry Requirements:
- Front Office experience within a 4/5* star environment is preferable.
- Excellent customer service skills.
- Attentiveness, a well‑groomed appearance, initiative, loyalty, maturity, respect for confidentiality and discretion, a positive attitude and dependability.
- Enthusiastic in delivering service excellence.
- Possess the ability to work under pressure whilst maintaining attention to detail.
- Has an excellent command of English, both spoken and written.
- Display a polite and professional attitude to internal and external guests.
Package benefits:
- Meals on duty
- Provision and laundry of uniform
- Employee recognition awards
- Performance review and personal development plan
- Internal transfer and promotion opportunities
- Support in the development of your career
- Preferential room rates within the hotel group for yourself and family & friends
You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa. In line with the requirements set by the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process.
Receptionist in Reading employer: TRR Front of House
The Roseate Reading is an exceptional employer, offering a luxurious work environment that reflects its commitment to service excellence and attention to detail. Employees benefit from a supportive culture that prioritises personal development, with opportunities for internal transfers and promotions, alongside perks such as preferential room rates for family and friends. Joining our team means being part of a prestigious hotel brand where your contributions are recognised and valued, all within the beautifully restored setting of a historic building in Reading.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Reading
✨Tip Number 1
Get to know the hotel! Research The Roseate Reading and its unique features. When you walk in for your interview, drop some knowledge about those stunning Italian-glass beads or the restored council chamber. It shows you're genuinely interested and ready to be part of their luxurious experience.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle guest complaints or requests. Role-play with a friend or family member to get comfortable with delivering that top-notch service they’re looking for.
✨Tip Number 3
Dress to impress! Since this is a luxury hotel, make sure your appearance reflects that. A well-groomed look not only boosts your confidence but also aligns with the hotel's high standards. Remember, first impressions count!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and serious about joining the team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Receptionist in Reading
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through. We want to see that you're excited about the opportunity to work in a luxury environment like The Roseate Reading!
Tailor Your Experience:Make sure to highlight any relevant Front Office experience you have, especially in 4/5-star settings. We love seeing how your past roles have prepared you for this position, so be specific!
Attention to Detail is Key:Just like our hotel’s design, your application should reflect meticulous attention to detail. Double-check for typos and ensure your format is clean and professional. We appreciate a polished presentation!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into our system quickly. We can’t wait to hear from you!
How to prepare for a job interview at TRR Front of House
✨Know the Hotel Inside Out
Before your interview, take some time to research The Roseate Reading. Familiarise yourself with its history, unique features, and the luxurious experience it offers. This will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Receptionist, excellent customer service is key. Prepare examples from your past experiences where you handled difficult situations or went above and beyond for a guest. This will demonstrate your ability to deliver service excellence, which is crucial for this position.
✨Dress to Impress
Given the luxury nature of the hotel, your appearance matters. Dress smartly and professionally for the interview. A well-groomed look reflects your respect for the role and the hotel's standards, making a positive first impression.
✨Practice Common Interview Questions
Anticipate questions related to Front Office operations, handling complaints, and upselling techniques. Practising your responses will help you articulate your thoughts clearly and confidently during the interview, showcasing your readiness for the role.
