At a Glance
- Tasks: Provide technical support and guidance for heating and renewable energy products.
- Company: Join a forward-thinking company focused on renewable energy solutions.
- Benefits: Competitive salary, supportive team environment, and ongoing training opportunities.
- Other info: Flexible office-based role with occasional site visits and career growth potential.
- Why this job: Make a difference in the renewable energy sector while developing your technical skills.
- Qualifications: Experience in plumbing and heating systems, with strong problem-solving abilities.
The predicted salary is between 30000 - 40000 £ per year.
Our Client is seeking a Technical Support Engineer to join their office-based team. This role focuses on providing technical guidance and after sales support for all products of our current portfolio. While the role is primarily office-based, there may be occasional requirements for site visits and the provision of on-site support. Additionally, the role also involves a sales support component, including performing heat loss calculations, selecting suitable products, and preparing accurate quotes for prospective customers using specialist design software and standard Microsoft Office tools.
JOB TYPE/SALARY
Full-time permanent contract. Salary negotiable – commensurate with experience and ability. Mon-Fri, 08:00 – 16:30 based in head office site in Lisburn.
KEY RESPONSIBILITIES
- Provide technical and aftersales support via phone and email, answering queries about heating and renewable energy products.
- Co-ordination of field engineer activities and site visits.
- Maintenance of accurate records pertaining to customer interactions, installation site histories, technical guidance, aftersales support, etc., via our proprietary service management software.
- Performance of heat loss calculations, product selection, and preparation of accurate renewable technology quotes using specialist software and Microsoft Office tools.
- Assist with factory visits, including supporting product overviews and training activities where required.
- Occasionally attend customer sites as and when necessary.
EDUCATION, QUALIFICATIONS AND EXPERIENCE
It is essential that the successful candidate must possess:
- Plumbing and heating plumbing experience, with a strong technical knowledge of heating systems and their interaction with installed heating appliances.
- Strong working knowledge of Microsoft Office (Excel, Word, Outlook).
- Strong problem-solving and analytical skills.
- Excellent communication skills, including a professional and patient telephone manner with the ability to explain complex technical information clearly.
- Ability to work independently in the office or collaboratively with colleagues.
In addition, it would be advantageous if the candidate also possessed:
- Familiarity with renewable energy technologies, including both ground and air source heat pumps.
- Proficient in performing heat loss calculations using proprietary software and methods.
- Full driving license for occasional site visits.
PERSONAL QUALITIES
- Excellent interpersonal skills with ability to engage effectively at all levels.
- A professional approach and attitude in all matters pertaining to the company and its business.
- Enthusiastic and ambitious with a proactive approach.
- Prepared to be flexible in their approach to all aspects of the business.
- Be capable of producing results with a strong attention to detail and a ‘can-do’ attitude.
WHAT WE OFFER
- Competitive salary and benefits package.
- A primarily office-based role with a varied workload and occasional field activity.
- Opportunities to develop technical expertise across a wide range of heating and renewable energy products.
- Supportive team environment with ongoing training and career development.
APPLICATION PROCESS
Please click on the link and forward CV.
Renewable Energy Engineer employer: TRP Services
Our Client is an excellent employer, offering a competitive salary and benefits package in a supportive team environment based in Lisburn. With a focus on employee growth, the role of Renewable Energy Engineer provides opportunities to develop technical expertise in heating and renewable energy products, while also allowing for occasional field activity to keep the work dynamic and engaging. The company values a professional approach and fosters a culture of collaboration and continuous learning, making it an attractive place for those seeking meaningful and rewarding employment.
