At a Glance
- Tasks: Provide technical support and guidance for heating and renewable energy products.
- Company: Established manufacturing company with a supportive team environment.
- Benefits: Competitive salary, varied workload, ongoing training, and career development.
- Other info: Flexible role with opportunities for site visits and professional growth.
- Why this job: Join a dynamic team and develop expertise in innovative heating technologies.
- Qualifications: Plumbing experience and strong technical knowledge of heating systems required.
The predicted salary is between 30000 - 40000 £ per year.
Our Client, an established manufacturing concern, has an opportunity for a Technical Support Engineer to join our office-based team. This role focuses on providing technical guidance and aftersales support for all products of our current portfolio. While the role is primarily office-based, there may be occasional requirements for site visits and the provision of on-site support. Additionally, the role also involves a sales support component, including performing heat loss calculations, selecting suitable products, and preparing accurate quotes for prospective customers using specialist design software and standard Microsoft Office tools.
JOB TYPE/SALARY
Full-time permanent contract. Salary negotiable – commensurate with experience and ability. Mon-Fri, 08:00 – 16:30 based in head office site in Lisburn.
KEY RESPONSIBILITIES
- Provide technical and aftersales support via phone and email, answering queries about heating and renewable energy products.
- Co-ordination of field engineer activities and site visits.
- Maintenance of accurate records pertaining to customer interactions, installation site histories, technical guidance, aftersales support, etc., via our proprietary service management software.
- Performance of heat loss calculations, product selection, and preparation of accurate renewable technology quotes using specialist software and Microsoft Office tools.
- Assist with factory visits, including supporting product overviews and training activities where required.
- Occasionally attend customer sites as and when necessary.
EDUCATION, QUALIFICATIONS AND EXPERIENCE
It is essential that the successful candidate must possess:
- Plumbing and heating plumbing experience, with a strong technical knowledge of heating systems and their interaction with installed heating appliances.
- Strong working knowledge of Microsoft Office (Excel, Word, Outlook).
- Strong problem-solving and analytical skills.
- Excellent communication skills, including a professional and patient telephone manner with the ability to explain complex technical information clearly.
- Ability to work independently in the office or collaboratively with colleagues.
In addition, it would be advantageous if the candidate also possessed:
- Familiarity with renewable energy technologies, including both ground and air source heat pumps.
- Proficient in performing heat loss calculations using proprietary software and methods.
- Full driving license for occasional site visits.
PERSONAL QUALITIES
- Excellent interpersonal skills with ability to engage effectively at all levels.
- A professional approach and attitude in all matters pertaining to the company and its business.
- Enthusiastic and ambitious with a proactive approach.
- Prepared to be flexible in their approach to all aspects of the business.
- Be capable of producing results with a strong attention to detail and a ‘can-do’ attitude.
WHAT WE OFFER
- Competitive salary and benefits package.
- A primarily office-based role with a varied workload and occasional field activity.
- Opportunities to develop technical expertise across a wide range of heating and renewable energy products.
- Supportive team environment with ongoing training and career development.
TRP “The Right People” are a Recruitment Consultancy acting on behalf of “Our Client”. TRP “The Right People” are an Equal Opportunities Employer.
Plumbing Support Engineer employer: TRP Services
Join a dynamic and supportive team at our Lisburn office, where we prioritise employee growth and development in the heating and renewable energy sector. As a Plumbing Support Engineer, you'll enjoy a competitive salary, a varied workload, and opportunities for ongoing training, all within a collaborative work culture that values your contributions and encourages a proactive approach to problem-solving.
StudySmarter Expert Advice🤫
We think this is how you could land Plumbing Support Engineer
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical knowledge! Brush up on plumbing and heating systems, and be ready to discuss how your experience aligns with their needs. Being able to explain complex concepts clearly will set you apart.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and makes it easier for us to keep track of your progress.
We think you need these skills to ace Plumbing Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your plumbing and heating experience. We want to see how your skills match the technical support role, so don’t be shy about showcasing relevant projects or roles you've had in the past.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you the perfect fit. We love seeing enthusiasm and a bit of personality!
Show Off Your Technical Skills:Since this role involves using specialist software and Microsoft Office tools, make sure to mention your proficiency in these areas. We’re looking for someone who can hit the ground running, so highlight any relevant experience you have.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at TRP Services
✨Know Your Stuff
Make sure you brush up on your plumbing and heating knowledge. Understand the products you'll be supporting and be ready to discuss how they work, especially in relation to renewable energy technologies. This will show that you're not just familiar with the basics but can also dive into technical details.
✨Practice Your Communication Skills
Since this role involves a lot of customer interaction, practice explaining complex technical information in simple terms. You might want to role-play with a friend or family member to get comfortable with your delivery. Remember, a professional and patient telephone manner is key!
✨Get Familiar with the Tools
Before the interview, make sure you’re comfortable using Microsoft Office tools and any specialist design software mentioned in the job description. If you can, try to find out what specific software they use for heat loss calculations and get a basic understanding of it.
✨Show Your Problem-Solving Skills
Be prepared to discuss past experiences where you've had to solve technical problems. Think of specific examples where you used your analytical skills to overcome challenges. This will demonstrate your ability to think on your feet and provide effective support.
