At a Glance
- Tasks: Provide technical support and guidance for heating and renewable energy products.
- Company: Established manufacturing firm with a supportive team culture.
- Benefits: Competitive salary, varied workload, and ongoing training opportunities.
- Other info: Flexible role with opportunities for career growth and site visits.
- Why this job: Join a dynamic team and develop expertise in innovative heating technologies.
- Qualifications: Plumbing experience and strong technical knowledge of heating systems required.
The predicted salary is between 30000 - 40000 £ per year.
Our Client, an established manufacturing concern, has an opportunity for a Technical Support Engineer to join our office-based team. This role focuses on providing technical guidance and aftersales support for all products of our current portfolio. While the role is primarily office-based, there may be occasional requirements for site visits and the provision of on-site support. Additionally, the role also involves a sales support component, including performing heat loss calculations, selecting suitable products, and preparing accurate quotes for prospective customers using specialist design software and standard Microsoft Office tools.
JOB TYPE/SALARY
Full-time permanent contract. Salary negotiable – commensurate with experience and ability. Mon-Fri, 08:00 – 16:30 based in head office site in Lisburn.
KEY RESPONSIBILITIES
- Provide technical and aftersales support via phone and email, answering queries about heating and renewable energy products.
- Co-ordination of field engineer activities and site visits.
- Maintenance of accurate records pertaining to customer interactions, installation site histories, technical guidance, aftersales support, etc., via our proprietary service management software.
- Performance of heat loss calculations, product selection, and preparation of accurate renewable technology quotes using specialist software and Microsoft Office tools.
- Assist with factory visits, including supporting product overviews and training activities where required.
- Occasionally attend customer sites as and when necessary.
EDUCATION, QUALIFICATIONS AND EXPERIENCE
It is essential that the successful candidate must possess:
- Plumbing and heating plumbing experience, with a strong technical knowledge of heating systems and their interaction with installed heating appliances.
- Strong working knowledge of Microsoft Office (Excel, Word, Outlook).
- Strong problem-solving and analytical skills.
- Excellent communication skills, including a professional and patient telephone manner with the ability to explain complex technical information clearly.
- Ability to work independently in the office or collaboratively with colleagues.
In addition, it would be advantageous if the candidate also possessed:
- Familiarity with renewable energy technologies, including both ground and air source heat pumps.
- Proficient in performing heat loss calculations using proprietary software and methods.
- Full driving license for occasional site visits.
PERSONAL QUALITIES
- Excellent interpersonal skills with ability to engage effectively at all levels.
- A professional approach and attitude in all matters pertaining to the company and its business.
- Enthusiastic and ambitious with a proactive approach.
- Prepared to be flexible in their approach to all aspects of the business.
- Be capable of producing results with a strong attention to detail and a ‘can-do’ attitude.
WHAT WE OFFER
- Competitive salary and benefits package.
- A primarily office-based role with a varied workload and occasional field activity.
- Opportunities to develop technical expertise across a wide range of heating and renewable energy products.
- Supportive team environment with ongoing training and career development.
TRP “The Right People” are a Recruitment Consultancy acting on behalf of “Our Client”. TRP “The Right People” are an Equal Opportunities Employer.
Plumbing Support Engineer in Lisburn employer: TRP Services
Join a dynamic and supportive team at our Lisburn office, where we prioritise employee growth and development in the heating and renewable energy sector. As a Plumbing Support Engineer, you'll enjoy a competitive salary, a varied workload, and opportunities for ongoing training, all within a collaborative environment that values your contributions and encourages a proactive approach to problem-solving.
StudySmarter Expert Advice🤫
We think this is how you could land Plumbing Support Engineer in Lisburn
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Plumbing Support Engineer role you’re after at TRP Services.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at TRP Services a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at TRP Services.
✨Apply Through Company Websites
When you spot a role like Plumbing Support Engineer at TRP Services, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Plumbing Support Engineer in Lisburn
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Plumbing Support Engineer, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at TRP Services a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to TRP Services specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at TRP Services
✨Brush Up on Core Engineering Principles
Before heading into the interview with TRP Services, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like TRP Services want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
