At a Glance
- Tasks: Manage orders and enhance customer experience in a dynamic fashion environment.
- Company: Global leader in the fashion industry with premium brands.
- Benefits: Competitive salary, growth opportunities, and a vibrant work culture.
- Other info: Collaborative environment with opportunities for personal and professional development.
- Why this job: Join a passionate team and make a difference in customer service.
- Qualifications: Fluent in German with B2B experience and strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
A global leader in the fashion industry, this company brings together a portfolio of premium, market-leading brands known for quality, innovation, and timeless design. As they continue to strengthen their presence across Europe, they are seeking a Sales Operations & Customer Service Executive - DACH, GERMAN SPEAKER, to support their growth, elevate the customer experience, and ensure seamless operational excellence across the region.
You must have B2B experience.
Main Responsibilities Will Include:- Produce and manage orderbooks, ensuring accuracy and alignment with customer needs and business targets.
- Enter and maintain customer data, including orders, pricing, part numbers, and VAS.
- Collaborate with Sales, Logistics, Operations, and the warehouse to resolve issues and ensure smooth, timely order processing and shipments.
- Analyse orderbooks, communicate challenges to customers and sales, and support order allocation.
- Build strong relationships with internal and external customers, providing support on pricing, credits, invoices, and recurring issues.
- Monitor key performance metrics, attend training, and assist with additional duties or projects as needed.
- Fluent in German (Essential)
- Excellent working knowledge of Microsoft Office, in particular, Excel
- STYLEman experience is desirable, but not essential
- Excellent communication and organisational skills
- Passionate about customer service
- An eye for detail
- Excellent verbal and written communication skills
Sales Operations & Customer Service Executive - DACH employer: TRP Recruitment
As a global leader in the fashion industry, this company offers an exceptional work environment that fosters innovation and collaboration. Employees benefit from a strong focus on professional development, with opportunities for growth within a dynamic team dedicated to delivering outstanding customer experiences. Located in a vibrant region of Europe, the company promotes a culture of inclusivity and excellence, making it an ideal place for passionate individuals looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Operations & Customer Service Executive - DACH
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at the company you're eyeing. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by researching the company’s values and recent news. We want you to show that you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute to their success.
✨Tip Number 3
Practice your pitch! You’ll want to clearly articulate your B2B experience and how it aligns with the role. We suggest rehearsing with a friend or in front of a mirror to boost your confidence.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows you’re keen and professional, which is exactly what they’re looking for in a Sales Operations & Customer Service Executive.
We think you need these skills to ace Sales Operations & Customer Service Executive - DACH
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Sales Operations & Customer Service Executive role. Highlight your B2B experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how your background aligns with our needs. Keep it engaging and personal – we love getting to know you through your words.
Show Off Your Language Skills:Since this role requires fluency in German, make sure to showcase your language skills prominently. If you have any relevant experiences where you've used German in a professional setting, let us know!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at TRP Recruitment
✨Know Your Stuff
Make sure you understand the company and its brands inside out. Research their portfolio and be ready to discuss how your B2B experience aligns with their needs. This shows you're genuinely interested and prepared.
✨Showcase Your Skills
Highlight your proficiency in Microsoft Office, especially Excel. Prepare examples of how you've used these skills in previous roles, particularly in managing orderbooks or analysing data. This will demonstrate your capability to handle the operational aspects of the job.
✨Customer Service is Key
Be ready to share specific instances where you've gone above and beyond for customers. Discuss how you build relationships and resolve issues, as this role is all about elevating the customer experience.
✨Prepare for Questions
Think about potential questions they might ask regarding order processing and collaboration with other departments. Practise your responses, focusing on your communication and organisational skills, as these are crucial for the role.
