Sales Operations and Customer Service Executive - Hunter

We're recruiting on behalf of a British Heritage Brand - Hunter, who are looking for a Customer Service and Operations Executive to join its Southend office. You'll be the link between customers, factories, warehouses and the sales team, keeping orders moving smoothly from confirmation through to delivery. If you're organised, detail-focused and thrive in a fast-paced environment, ideally with experience working with major retailers, this is a great opportunity with an immediate start. Main responsibilities will include: Sending sales order confirmations to customers, resolving order queries, advising on order status and delivery delays, and providing customers with requested data Uploading and maintaining styles and sales orders in the ERP system, including regular housekeeping to keep data accurate and up to date Coordinating with logistics teams and warehouses to ensure timely shipments and deliveries, monitoring delivery schedules, processing customer booking forms and updating customers on any delays or issues Providing barcodes and packing instructions to factories, and working with factories and shipping departments on salesman samples Processing stock into inventory, allocating orders, and raising picking tickets and invoices Sending weekly order books to customers, chasing them for bookings, and maintaining customer databases and portals where appropriate Addressing queries from credit control and finance, and providing accurate and efficient reporting throughout each sales season Supporting the Operations and sales teams with ad-hoc tasks relating to sales and purchase orders, assisting with wider customer order management and sales support, and covering sickness and holiday leave within the customer service and operations department Person Specifications: Relevant industry experience Ideally has worked with well-known retailers such as Next, Debenhams and JD Sports Self-motivated, able to manage their own workload and a good team player Highly competent IT skills (Outlook, Excel, Word and PowerPoint), and able to pick up the company ERP system quickly Excellent attention to detail in a fast-paced environment Strong time management and communication skills A proactive work ethic and a willingness to learn A self-starter who is solution-oriented TPBN1_UKTJ