At a Glance
- Tasks: Manage orders, support customers, and collaborate with teams for seamless operations.
- Company: Global leader in the fashion industry with premium brands.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Exciting chance to work in a fast-paced, innovative company.
- Why this job: Join a vibrant team and elevate customer experiences in a thriving industry.
- Qualifications: B2B experience and fluent German required.
The predicted salary is between 30000 - 40000 € per year.
A global leader in the fashion industry, this company brings together a portfolio of premium, market-leading brands known for quality, innovation, and timeless design. As they continue to strengthen their presence across Europe, they are seeking a Sales Operations & Customer Service Executive - DACH, GERMAN SPEAKER, to support their growth, elevate the customer experience, and ensure seamless operational excellence across the region.
You must have B2B experience.
Main Responsibilities Will Include:- Produce and manage orderbooks, ensuring accuracy and alignment with customer needs and business targets.
- Enter and maintain customer data, including orders, pricing, part numbers, and VAS.
- Collaborate with Sales, Logistics, Operations, and the warehouse to resolve issues and ensure smooth, timely order processing and shipments.
- Analyse orderbooks, communicate challenges to customers and sales, and support order allocation.
- Build strong relationships with internal and external customers, providing support on pricing, credits, invoices, and recurring issues.
- Monitor key performance metrics, attend training, and assist with additional duties or projects as needed.
- Fluent in German (Essential)
- Excellent working knowledge of Microsoft Office.
Sales Operations & Customer Service Executive - DACH in London employer: TRP Recruitment
As a global leader in the fashion industry, this company offers an exceptional work environment that fosters innovation and collaboration. Employees benefit from a strong focus on professional development, competitive compensation, and a vibrant culture that values creativity and teamwork. Located in a dynamic market, the role of Sales Operations & Customer Service Executive - DACH provides unique opportunities to engage with premium brands while enhancing customer experiences across Europe.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Operations & Customer Service Executive - DACH in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insights that might just land you that Sales Operations & Customer Service Executive role.
✨Tip Number 2
Prepare for interviews by researching the company and its brands. Understand their values and how they operate in the DACH region. This will help you tailor your answers and show them you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your German! Since this role requires fluency, brush up on your language skills, especially business terminology. Being able to communicate effectively will set you apart from other candidates.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for roles that match your skills. Plus, it shows you're proactive and serious about joining the team.
We think you need these skills to ace Sales Operations & Customer Service Executive - DACH in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Sales Operations & Customer Service Executive role. Highlight your B2B experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our needs. Don’t forget to mention your fluency in German – it’s essential for us!
Showcase Your Customer Service Skills:Since this role involves building strong relationships with customers, make sure to highlight your customer service experience. Share specific examples of how you've resolved issues or improved customer satisfaction in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at TRP Recruitment
✨Know Your Stuff
Make sure you understand the company’s portfolio and its position in the fashion industry. Familiarise yourself with their premium brands and be ready to discuss how your B2B experience can elevate customer service and operational excellence.
✨Showcase Your Skills
Prepare examples of how you've managed orderbooks and collaborated with different teams in previous roles. Highlight your ability to analyse data and resolve issues, as these are key aspects of the Sales Operations & Customer Service Executive role.
✨Brush Up on Your German
Since fluency in German is essential, practice speaking and writing in German before the interview. Be prepared to answer questions in German to demonstrate your language skills and show that you can effectively communicate with customers in the DACH region.
✨Ask Smart Questions
Prepare thoughtful questions about the company's growth plans in Europe and how the Sales Operations & Customer Service Executive fits into that vision. This shows your interest in the role and helps you gauge if the company aligns with your career goals.
