We're recruiting on behalf of a Group Company home to a portfolio of reputable global brands. They're looking for a Customer Transactional Dispute and Reconciliation Executive to join their team, playing a key role in maintaining healthy cash flow and driving down aged debt. This is a fantastic opportunity for a detail-oriented individual to gain hands-on experience across invoicing, chargebacks, and dispute resolution, working closely with customers and internal departments to keep transactional processes running smoothly.
NB Thsi si a 3 month contract with a view to turn permanent
Main responsibilities will include:
Uploading customer invoices to customer portals and EDI systems, ensuring accuracy and compliance with customer requirements
Monitoring invoice status, resolving upload failures, and maintaining accurate submission records
Investigating customer deductions, chargebacks, and disputed invoices to identify root causes
Gathering supporting documentation, including proofs of delivery, signed delivery notes, and pricing agreements
Submitting chargeback disputes through customer portals and tracking them through to resolution
Escalating high-value or complex disputes where appropriate
Producing weekly reports covering outstanding chargebacks, resolved disputes, and recovery values
Identifying recurring issues and recommending process improvements
Person specification:
Basic experience or an internship in a similar administrative or operations-based role
Strong proficiency in Excel
High level of accuracy and attention to detail when handling data
Confident troubleshooting basic technical issues and liaising with other departments to resolve them
Strong communication skills, with the ability to manage customer queries professionally
AMRT1_UKTJ
...
Customer dispute and reconciliation exec (3 month ftc) in East Kilbride employer: TRP Recruitment
Join a dynamic and fast-paced fashion business that values creativity and innovation, making it an excellent employer for those passionate about the industry. With a supportive work culture that encourages collaboration and personal growth, employees benefit from opportunities to enhance their skills while contributing to exciting wholesale and digital marketplace initiatives. Located in a vibrant area, this role offers a unique chance to be part of a team that thrives on data-driven decision-making and a shared love for fashion.
