At a Glance
- Tasks: Manage orderbooks and ensure top-notch customer service across the DACH region.
- Company: Global leader in the fashion industry with premium brands.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Exciting chance to work with innovative brands and develop your career.
- Why this job: Join a passionate team and elevate customer experiences in a thriving industry.
- Qualifications: B2B experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 € per year.
A global leader in the fashion industry, this company brings together a portfolio of premium, market-leading brands known for quality, innovation, and timeless design. As they continue to strengthen their presence across Europe, they are seeking a Sales Operations & Customer Service Executive - DACH, GERMAN SPEAKER, to support their growth, elevate the customer experience, and ensure seamless operational excellence across the region. You must have B2B experience.
Main Responsibilities
- Produce and manage orderbooks, ensuring accuracy and alignment with customer needs and business targets.
- Enter and maintain customer data, including orders, pricing, part numbers, and VAS.
- Collaborate with Sales, Logistics, Operations, and the warehouse to resolve issues and ensure smooth, timely order processing and shipments.
- Analyse orderbooks, communicate challenges to customers and sales, and support order allocation.
- Build strong relationships with internal and external customers, providing support on pricing, credits, invoices, and recurring issues.
- Monitor key performance metrics, attend training, and assist with additional duties or projects as needed.
Person Specifications
- Excellent working knowledge of Microsoft Office, in particular, Excel.
- STYLEman experience is desirable, but not essential.
- Excellent communication and organisational skills.
- Passionate about customer service.
- Excellent verbal and written communication skills.
Sales Operations & Customer Service Executive - DACH employer: TRP Recruitment ltd
As a global leader in the fashion industry, this company offers an inspiring work environment that fosters creativity and innovation. Employees benefit from a strong emphasis on professional development, with opportunities for growth and collaboration across diverse teams. Located in a vibrant region of Europe, the company promotes a culture of excellence and customer-centricity, making it an ideal place for those passionate about delivering exceptional service and contributing to a premium brand portfolio.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Operations & Customer Service Executive - DACH
✨Tip Number 1
Network like a pro! Reach out to people in the fashion industry, especially those working in sales operations or customer service. Use LinkedIn to connect and engage with them; you never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for interviews by researching the company and its brands. Understand their values and how they operate in the DACH region. This will help us tailor our answers and show that we’re genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable discussing your B2B experience and how it relates to the role. The more we practice, the more confident we’ll be when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can keep track of our applications and follow up easily if needed.
We think you need these skills to ace Sales Operations & Customer Service Executive - DACH
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Sales Operations & Customer Service Executive. Highlight your B2B experience and any relevant skills that align with the job description, like your proficiency in Microsoft Office and customer service passion.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've managed orderbooks or resolved customer issues in the past, and don’t forget to show off your communication skills!
Showcase Your Analytical Skills:Since analysing orderbooks is a key part of the role, mention any experience you have with data analysis or problem-solving. We want to see how you can tackle challenges and support order allocation effectively.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at TRP Recruitment ltd
✨Know Your Stuff
Make sure you understand the company and its brands inside out. Research their portfolio and be ready to discuss how your B2B experience aligns with their needs. This shows you're genuinely interested and prepared.
✨Showcase Your Customer Service Skills
Prepare examples of how you've built strong relationships with customers in the past. Highlight specific situations where you resolved issues or improved customer satisfaction, as this role is all about elevating the customer experience.
✨Excel at Excel
Since the job requires excellent knowledge of Microsoft Excel, brush up on your skills. Be ready to discuss how you've used Excel in previous roles, whether for managing data or analysing orderbooks. Maybe even mention any formulas or functions you’re comfortable with!
✨Communicate Clearly
Practice your verbal and written communication skills. You’ll need to convey information clearly to both internal teams and customers. Consider doing mock interviews or writing down key points to ensure you articulate your thoughts effectively during the interview.
