At a Glance
- Tasks: Manage orderbooks, ensure accuracy, and support customer experience in the fashion industry.
- Company: Global leader in fashion with premium, innovative brands.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Exciting opportunity to work with a renowned brand and develop your career.
- Why this job: Join a passionate team and elevate customer experiences in a thriving industry.
- Qualifications: B2B experience, strong communication skills, and proficiency in Microsoft Office.
The predicted salary is between 30000 - 40000 € per year.
A global leader in the fashion industry, this company brings together a portfolio of premium, market-leading brands known for quality, innovation, and timeless design. As they continue to strengthen their presence across Europe, they are seeking a Sales Operations & Customer Service Executive - DACH, GERMAN SPEAKER, to support their growth, elevate the customer experience, and ensure seamless operational excellence across the region. You must have B2B experience.
Main Responsibilities
- Produce and manage orderbooks, ensuring accuracy and alignment with customer needs and business targets.
- Enter and maintain customer data, including orders, pricing, part numbers, and VAS.
- Collaborate with Sales, Logistics, Operations, and the warehouse to resolve issues and ensure smooth, timely order processing and shipments.
- Analyse orderbooks, communicate challenges to customers and sales, and support order allocation.
- Build strong relationships with internal and external customers, providing support on pricing, credits, invoices, and recurring issues.
- Monitor key performance metrics, attend training, and assist with additional duties or projects as needed.
Person Specifications
- Excellent working knowledge of Microsoft Office, in particular, Excel.
- STYLEman experience is desirable, but not essential.
- Excellent communication and organisational skills.
- Passionate about customer service.
- Excellent verbal and written communication skills.
Sales Operations & Customer Service Executive - DACH in London employer: TRP Recruitment ltd
As a global leader in the fashion industry, this company offers an inspiring work environment that values quality, innovation, and timeless design. Employees benefit from a collaborative culture that prioritises customer service excellence and provides ample opportunities for professional growth within a dynamic European market. With a focus on employee development and a commitment to operational excellence, this role promises a rewarding career path in a vibrant and supportive setting.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Operations & Customer Service Executive - DACH in London
✨Tip Number 1
Network like a pro! Reach out to people in the fashion industry, especially those working in sales operations or customer service. Use LinkedIn to connect and engage with them; you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its brands. Understand their values and how they operate in the DACH region. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! Since this role requires excellent verbal and written communication, consider doing mock interviews with friends or using online platforms. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to submit your application directly, and it shows you're serious about joining our team. Plus, it helps us keep track of your application more efficiently.
We think you need these skills to ace Sales Operations & Customer Service Executive - DACH in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Sales Operations & Customer Service Executive role. Highlight your B2B experience and any relevant skills that match the job description, like your proficiency in Microsoft Office and customer service passion.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples of how you've successfully managed orderbooks or resolved customer issues in the past.
Show Off Your Communication Skills:Since excellent communication is key for this position, make sure your application reflects that. Use clear, concise language and check for any spelling or grammar mistakes before hitting send!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at TRP Recruitment ltd
✨Know Your Numbers
Since the role involves managing orderbooks and analysing data, brush up on your Excel skills. Be prepared to discuss how you've used data in previous roles to drive decisions or improve processes. This will show that you can handle the analytical side of the job.
✨Customer Service is Key
This position is all about elevating the customer experience. Think of specific examples where you've gone above and beyond for a customer. Share these stories during the interview to demonstrate your passion for customer service and your ability to build strong relationships.
✨Collaboration is Crucial
You’ll be working closely with various teams like Sales and Logistics. Prepare to talk about times when you successfully collaborated with others to resolve issues or streamline processes. Highlighting your teamwork skills will show that you can thrive in a cross-functional environment.
✨Be Ready for Challenges
The job requires you to communicate challenges to customers and sales. Think about potential challenges you might face in this role and how you would address them. Showing that you can proactively identify and tackle issues will impress your interviewers.
