Sales Operations and Customer Service Executive - Amazon
We're recruiting on behalf of a Group Company with a portfolio of reputable global brands, which is looking for a Customer Service and Operations Executive to join its Southend office. This role will focus mainly on Amazon, across several of the group's brands, managing product, pricing, orders and deliveries through Amazon Vendor Central and the company's own ERP system. You'll be the link between customers, factories, warehouses and the sales team, keeping orders moving smoothly from confirmation through to delivery. If you're organised, detail-focused and thrive in a fast-paced environment, this is a great opportunity with an immediate start.
Main responsibilities will include:
- Managing product, pricing, orders, ASNs and delivery schedules for Amazon across several brands, using Amazon Vendor Central and the company ERP system (STYLEman V11)
- Sending sales order confirmations to customers, resolving order queries, advising on order status and delivery delays, and providing customers with requested data
- Uploading and maintaining styles and sales orders in the ERP system, including regular housekeeping to keep data accurate and up to date
- Coordinating with logistics teams and warehouses to ensure timely shipments and deliveries, monitoring delivery schedules, processing customer booking forms and updating customers on any delays or issues
- Providing barcodes and packing instructions to factories, and working with factories and shipping departments on salesman samples
- Processing stock into inventory, allocating orders, and raising picking tickets and invoices
- Sending weekly order books to customers, chasing them for bookings, maintaining customer databases and portals where appropriate, and addressing queries from credit control and finance
- Providing accurate and efficient reporting throughout each sales season, supporting the Operations and sales teams with ad-hoc tasks relating to sales and purchase orders, and covering sickness and holiday leave within the customer service and operations department
Experience and skills required:
- MUST HAVE EXPERIENCE WOR
- Experience working with Amazon (predominantly, though not exclusively, across several brands), using Vendor Central and an ERP system
- Ideally has worked with well-known retailers such as Next, Debenhams and JD Sports
- Self-motivated, able to manage their own workload and a good team player
- Highly competent IT skills (Outlook, Excel, Word and PowerPoint), and able to pick up the company ERP system quickly
- Excellent attention to detail in a fast-paced environment
- Strong time management and communication skills
- A proactive work ethic, a willingness to learn, and a solution-oriented, self-starting approach
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Sales Operations and Customer Service Executive - Amazon in Essex employer: TRP Recruitment Limited
Join a dynamic and innovative team at a leading UK women's fashion wholesaler, where your expertise in business development will be valued and rewarded. With a strong emphasis on employee growth, you will have access to ongoing training and development opportunities, fostering a collaborative work culture that encourages creativity and success. Enjoy the flexibility of remote work while being part of a company known for its trend-led designs and commitment to quality, making it an exciting place to advance your career in the fashion industry.
