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For Companies At a Glance
- Tasks: Coordinate and process client claims with attention to detail and accuracy.
- Company: Join a supportive team at a leading insurance firm.
- Benefits: Enjoy competitive pay, flexible work options, and comprehensive health benefits.
- Other info: Hybrid work available with opportunities for professional growth.
- Why this job: Make a difference by helping clients navigate their claims effectively.
- Qualifications: High school diploma required; insurance experience is a plus.
The predicted salary is between 30000 - 40000 £ per year.
About the Role
The Claims Specialist will coordinate the handling and processing of client claims to proper conclusion, including reviewing for adequacy, completeness, and accuracy. Will also provide guidance, assistance, and follow-up in all aspects of customer claim service requests from management, producers, or clients.
Essential Responsibilities
- Conduct detailed reviews of client policy claims for accuracy in completeness, documentation, and signatures; coordinate electronic input of claim transactions, submit loss requests to appropriate carrier adjuster, or to management if under agency draft authority, and ensure documents are delivered/mailed to appropriate parties.
- Prepare requests to clients for additional information if necessary for the processing of claims.
- Provide education on best outcome.
- Work closely with carrier and insured to get a timely resolution.
- Respond to inquiries and complaints from customers in a courteous and professional manner.
- Provide assistance to producers, customer service staff, and management in researching or interpreting insurance claim language and coverage, and likelihood of claim acceptance.
- Maintain frequent contact in person, by phone and mail (electronic/postal), with carriers, producers, clients, and management to facilitate appropriate and professional customer claim service.
- May conduct informational presentations to client employee benefits meetings; may accompany producers to meet with new clients to establish understanding of the claim benefits program.
- Maintain electronic and/or paper files in an orderly, timely manner.
- Contribute to a suspense system to ensure follow-up on outstanding or pending business matters.
- Perform special projects at management’s request.
What You Will Succeed by:
- Working Together. Collaborative | Inclusive | Open Communication
- Creating WOW. Professional | Consistent | Passionate
- Earning Trust. Positive | Empathy | Respect
- Embracing Innovation. Proactive | Problem solvers | Openminded
What You’ll Bring to Us
- High School Graduate or GED required. Advanced training at technical, business, or college level is highly desired.
- 0-3 years prior work experience in the insurance industry or a related field is desired.
- Experience with handling personal and commercial claims is desired.
- Property & Casualty License at hire or within 180 days of hire. Must maintain during employment.
- Excellent written and verbal communication skills and enjoy working with people in a high-volume customer service environment.
- Ability to be highly organized, yet flexible, in dealing with shifting priorities, fluctuating workloads, and evolving procedures.
- Ability to read and interpret complex industry documents such as policy limitations, underwriting standards, and procedure/policy manuals, and apply within prescribed routines and practices.
- Ability to thoroughly analyze product information and make timely and practical recommendations to managers, producers, and clients.
- Ability to work independently with limited supervision while maintaining positive staff relationships within a teamwork environment.
- Must demonstrate competence in computers and office operations.
- Experience with MS Office products (Word and Excel) and the Internet are highly desirable.
What We Need from You
Hours are 8:00 am to 4:30 pm. This position is eligible for hybrid work.
The Fine Print
Work is typically performed in a standard office setting with minimal travel required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May be required to work more hours than normally expected during a regular workweek. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
TROXELL is an Equal Opportunity Employer and offers a competitive salary with a comprehensive benefit package including Medical, Dental, Vision, Flexible Spending, Employer Paid Life Insurance, Short Term and Long Term Disability, 401(k) with Employer match, Paid Time Off, and Continuing Education.
Claims Specialist in England employer: Troxell
Contact Detail:
Troxell Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Specialist in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry and let them know you're on the hunt for a Claims Specialist role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of claims processing and customer service. Be ready to discuss how you've handled challenging situations in the past, as this will show your problem-solving skills and ability to work under pressure.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. Check out our website for openings at StudySmarter, where we value collaboration and innovation. Tailor your application to highlight how you embody these traits!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Claims Specialist in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Claims Specialist role. Highlight your relevant experience in handling claims and customer service, and don’t forget to mention any specific skills that match what we’re looking for!
Show Off Your Communication Skills: Since this role involves a lot of interaction with clients and colleagues, it’s crucial to demonstrate your excellent written and verbal communication skills. Use clear and professional language in your application to reflect this.
Be Detail-Oriented: Attention to detail is key in the insurance industry. When filling out your application, double-check for any errors or missing information. This shows us you can handle the meticulous nature of claims processing.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and allows us to keep track of all applicants efficiently!
How to prepare for a job interview at Troxell
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of claims processing and insurance terminology. Familiarise yourself with common policy limitations and procedures so you can confidently discuss how you would handle various scenarios.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with clients and colleagues, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially in high-pressure situations.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple tasks and shifting priorities. Share specific strategies or tools you use to stay organised, as this will show your potential employer that you can handle the demands of the role.
✨Emphasise Teamwork and Collaboration
This position values working together, so come prepared with examples of how you've successfully collaborated with others. Highlight any experiences where you contributed to a team project or helped resolve conflicts to achieve a common goal.