At a Glance
- Tasks: Provide 1st line IT support and troubleshoot tech issues for a leading law firm.
- Company: Join a top international law firm with a collaborative IT Service Desk team.
- Benefits: Enjoy an annual bonus, private medical insurance, and discounted gym memberships.
- Other info: Diverse and inclusive workplace with excellent growth opportunities.
- Why this job: Kickstart your IT career while making a real difference in a dynamic environment.
- Qualifications: Customer-focused with strong tech knowledge and experience in Microsoft 365.
The predicted salary is between 31500 - 38500 £ per year.
Join a collaborative IT Service Desk team supporting colleagues across a leading international law firm. This role offers the opportunity to work with a wide range of technologies while providing excellent customer service and contributing to the smooth running of the firm's IT systems.
The Role
- As part of the Service Desk team, you will provide responsive and effective technical support to colleagues across the business.
- Deliver 1st line IT support via phone, email, and in person.
- Troubleshoot hardware, software, and Microsoft 365 issues.
- Manage Service Desk tickets and see issues through to resolution.
- Escalate complex issues and work closely with wider IT teams and suppliers.
- Participate in the support rota and support a hybrid working environment.
The Candidate
- The successful candidate will be a customer-focused IT professional with strong technical knowledge, excellent communication skills, and a proactive approach to problem-solving.
- Experience supporting Microsoft 365 and Windows 10/11.
- Strong communication skills with a customer-first mindset.
- Excellent problem-solving skills and attention to detail.
- Ability to manage priorities and work effectively to deadlines.
- Previous Service Desk experience, ideally within a professional services environment.
Benefits
- Our benefits include an annual bonus scheme, GPP Pension Scheme with Aviva.
- We also offer Private Medical Insurance, (currently with Vitality Health) upon joining the firm, which includes discounted gym memberships, free cinema tickets, health assessments and much more.
Trowers & Hamlins is an equal opportunities employer and values equity, diversity and inclusion. All applications will be considered on merit and the applicant's suitability to meet the requirements of the role and will be treated equally irrespective of Ethnicity, Gender (including Trans and non-binary), Race, Disability, Religion and sexual orientation.
As part of our firm recruitment policy, our candidates are subject to employment screening background checks. These checks include personal details, education and employment history, professional qualifications and credit and criminal checks as appropriate.
IS Support Analyst - 1st Line in London employer: Trowers
Trowers is an exceptional employer that prioritises a vibrant and inclusive work culture in Manchester, fostering collaboration and professional growth. With a strong commitment to employee development, you will have access to various training opportunities and resources, ensuring your career flourishes while contributing to a welcoming office environment that values every team member's input.
StudySmarter Expert Advice🤫
We think this is how you could land IS Support Analyst - 1st Line in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Trowers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Trowers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace IS Support Analyst - 1st Line in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Trowers:Your cover letter is your chance to shine! Tell us why you want to work at Trowers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Trowers!
How to prepare for a job interview at Trowers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
