At a Glance
- Tasks: Create a welcoming office environment and support day-to-day operations.
- Company: Join Trowers & Hamlins, a diverse and inclusive workplace.
- Benefits: Enjoy bonuses, private health insurance, gym discounts, and free cinema tickets.
- Other info: Great opportunity for career growth in a dynamic team.
- Why this job: Make a real impact by enhancing the workplace experience for everyone.
- Qualifications: Organised, proactive, with strong communication and customer service skills.
Workplace Coordinator
Department: Operations
Employment Type: Permanent - Full Time
Location: Manchester
Reporting To: Beth Johnson
Description
We are looking for a Workplace Coordinator to help create a professional, welcoming and well-organised office environment. This role will support colleagues, clients and visitors while helping to ensure the smooth day-to-day operation of the Manchester office.
The Role
This is a varied and hands-on position that combines workplace operations, meeting room support and customer service, helping to deliver an excellent experience for everyone who uses the office.
- Coordinate day-to-day workplace and facilities activities.
- Prepare meeting rooms and support client and internal events.
- Provide hospitality and first-line AV support.
- Monitor office standards and help resolve workplace issues.
- Support reception, print and post services when required.
- Assist with health, safety, security and sustainability initiatives.
The Candidate
The successful candidate will be organised, proactive and service-focused, with a positive approach and a commitment to delivering a high-quality workplace experience.
- Experience in workplace, facilities, hospitality or office support.
- Strong communication and relationship-building skills.
- Excellent organisational skills and attention to detail.
- A proactive and customer-focused approach.
- Confidence using Microsoft Office and workplace technology.
- Ability to manage multiple priorities and work collaboratively with others.
Benefits
- an annual bonus scheme
- GPP Pension Scheme with Aviva
- Private Medical Insurance (currently with Vitality Health) upon joining the firm
- discounted gym memberships
- free cinema tickets
- health assessments
- and much more
Trowers & Hamlins is an equal opportunities employer and values equity, diversity and inclusion. All applications will be considered on merit and the applicant's suitability to meet the requirements of the role and will be treated equally irrespective of Ethnicity, Gender (including Trans and non-binary) Race, Disability, Religion and sexual orientation.
As part of our firm recruitment policy our candidates are subject to employment screening background checks. These checks include personal details, education and employment history, professional qualifications and credit and criminal checks as appropriate.
Workplace Coordinator in Manchester employer: Trowers & Hamlins LLP.
Trowers & Hamlins LLP is an exceptional employer, offering a supportive work culture that values collaboration and professional growth. Located in Birmingham, the firm provides its employees with competitive benefits such as an annual bonus scheme, private medical insurance, and discounted gym memberships, making it an attractive place for those seeking meaningful and rewarding employment in the legal sector.
StudySmarter Expert Advice🤫
We think this is how you could land Workplace Coordinator in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Trowers & Hamlins LLP.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Trowers & Hamlins LLP. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Workplace Coordinator in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Trowers & Hamlins LLP.:Your cover letter is your chance to shine! Tell us why you want to work at Trowers & Hamlins LLP. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Trowers & Hamlins LLP.!
How to prepare for a job interview at Trowers & Hamlins LLP.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
