Hours of work - 15 hours per week, Monday (12:00 - 17:00), Thursday, Friday (08:00 - 13:00)
Summary
The main purpose of the role is:To be the first point of contact at Trowbridge Town Council for all visitors to the Information Centre.To work with the community engagement team to provide excellent customer service to the public for a range of enquiries and requests from residents, community groups and local businesses relating to Trowbridge town and Trowbridge Town Council.To actively promote the town, the council’s events and engagement initiatives to residents, community groups and local businesses and all other customers.The role requires a professional manner in which high quality customer service and knowledge is presented at all times.
Purpose of the role
MAIN DUTIES & RESPONSIBILITIES
Includes but are not limited to:
- Providing support and communicating effectively with residents, community groups and local businesses via telephone, email and in-person, giving accurate information regarding the local area, events, news and the Town Council.
- Ensuring all information given is clear and up to date by proactively gathering information from internal departments and external stakeholders.
- Working with the NHS team who hire Civic rooms for patient appointments, informing clinicians of client arrivals and assisting with communication with patients.
- Working respectfully and collaboratively with all departments within the Town Council and councilors.
- Building trusting relationships and giving support to local businesses, community groups and charities.
- Providing general administrative and organisational duties to support departments across Trowbridge Town Council, ensuring professionalism and high attention to detail at all times.
- Processing incoming and outgoing mail, directing to the relevant departments, posting mail, recording on online systems.
- Opening and closing the Civic building as a key holder in line with the operating procedures for Trowbridge Town Council. Understand the importance of following correct procedures to ensure security of the building.
To see how we handle and store your data, please view our privacy notice at: https://trowbridge.gov.uk/privacy/
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Receptionist in Trowbridge employer: Trowbridge Town Council
As a Social Media & Digital Marketing Officer with us, you'll thrive in a dynamic and supportive work environment that values creativity and innovation. We offer excellent opportunities for professional growth, a collaborative culture, and the chance to make a real impact on community initiatives through engaging digital marketing strategies. Join us in a role where your contributions will be recognised and celebrated, all while working in a vibrant location that fosters both personal and professional development.
