Patient Services Team Administrator in Trowbridge

We currently have an exciting opportunity within our Patient Services Team for a Patient Services Team Administrator. Are you a team player? Do you want to make a positive difference to the patient journey? If you have experience in working within administration, enjoy every day bringing new challenges and are able to accurately process confidential information this could be the job for you. We are pleased to announce that we have a part-time vacancy (Thurs & Fri 09:00-17:00) for a Patient Services Administrator within a happy, friendly and productive team within Trowbridge Health Centre. Trowbridge Health Centre is a progressive practice with a large, friendly group of staff.

Main duties of the job:

• To process the following: Internal & external post, Incoming electronic documents; 68-week baby checks, Insurance reports, midwife requests, Subject Access Requests, website forms from patients.
• To accurately check documents, code relevant information into patient records and assign to relevant staff or teams, in accordance with the document processing protocol.
• To manage THC email account daily and action, respond or distribute as necessary.
• To support the Patient Services Manager in I.T. issues, waiting room screens and Website updates.
• To process incoming & outgoing paper & electronic records.
• To manage requests to set up patient system online access, & deal with incoming messages & queries.
• To process New Patient Registrations & Temporary registrations.
• To deal with administration relating to Patient Deaths.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of people's rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers, and colleagues.
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

• Alert other team members to issues of quality and risk.
• Assess own performance and take accountability for own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance.
• Work effectively with individuals in other agencies to meet patients' needs.
• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members.
• Communicate effectively with patients and carers.
• Recognize people's needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

The post-holder will:

• Apply Practice policies, standards and guidance.
• Discuss with other members of the team how the policies, standards and guidelines will affect own work.
• Participate in audit where appropriate.

Changes to this Job Description:

The duties and responsibilities outlined in this list are neither definitive nor restrictive and may change in details from time to time as the post develops to meet the changing needs of the surgery. This role is subject to relevant checks being completed prior to employment.

Person Specification:

• Minimum GCSE in English (C grade or above).
• European Computer Driving Licence (ECDL).
• IT literate; you will be comfortable operating with standard MS Office software (fully competent in MS Word, competent in MS Excel).
• At least 12 months administrative work experience.
• Demonstrate an understanding of customer/patient care/ability to work with sensitive and confidential information.
• Demonstrate key functions of an administrative role.
• Familiarity with SystmOne clinical system.
• Use of specialist medical, scanning, document management and coding software.
• Knowledge of GDPR and the Access to Medical Records Act.
• A willingness to become involved in updating the website, with training.
• Previous experience of working in a high-pressured environment.
• Previous experience of working within a GP practice.
• Communicating with service users in a tactful and sensitive manner.

Disclosure and Barring Service Check:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.