Customer Success Manager
Department: Customer Success
Location: London / Hybrid
Employment Type: Full-time
Salary: £50,000-£65,000
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Date Posted: T00:00:00
Region: South East England
Country: GB
Postal Code: KT19 8GY
Application Deadline: T16:31:42.23
Customer Success
- Full-time
- London / Hybrid
The Role
Own client relationships post-sale, driving adoption, expansion and renewal across regulated industry accounts. You will work closely with a team of engineers, domain experts and regulated industry clients to deliver AI products that genuinely change how professionals work. This is not a research role - you will ship production features used daily by practitioners at leading UK firms.
What You Will Do
- Contribute directly to Trovix product features used by law firms, insurers and financial services firms
- Collaborate with cross-functional teams across engineering, product, sales and client success
- Apply deep expertise in your domain to solve real problems for regulated industry professionals
- Participate in code reviews, architecture discussions and product planning sessions
- Help shape how Trovix builds and deploys AI responsibly in heavily regulated environments
What We Are Looking For
- Proven track record in a relevant role - we care about what you have built and shipped
- Strong communication skills and an ability to work with non-technical stakeholders
- Curiosity about AI, its applications and its limitations in regulated contexts
- Comfort working in a fast-moving product company with a small, focused team
- Experience in or familiarity with legal, insurance, financial services or accountancy sectors is a strong plus
What We Offer
- Flexible hybrid working from our London E14 office
- Private health insurance
- Annual learning and development budget of £2,000
- Equity options after qualifying period
- Regular team events and a genuinely collaborative culture
About Trovix AI Ltd
Trovix AI Ltd (Company number: ) is a London-based AI product company. We build software that legal, insurance, financial services and accountancy firms license, deploy and run. Our six products - Aria, Sift, Brief, Watch, Reach and Audit - are purpose-built for regulated industries. We do not do bespoke consultancy. We make products. Our office is at Angel House, 225 Marsh Wall, London E14 9FW.
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Customer Success Manager Customer Success · London / Hybrid · Full-time £50,000-£65,000 * employer: Trovix AI Ltd.
Trovix AI Ltd is an exceptional employer, offering a dynamic work environment in London that fosters collaboration and innovation. With a strong focus on employee growth, we provide a generous annual learning budget and equity options, ensuring that our team members are not only well-supported but also invested in the company's success. Our flexible hybrid working model and commitment to a collaborative culture make Trovix a rewarding place for those looking to make a meaningful impact in regulated industries.
