At a Glance
- Tasks: Own client relationships and drive product adoption in regulated industries.
- Company: Trovix AI Ltd, a dynamic London-based AI product company.
- Benefits: Flexible hybrid working, private health insurance, and a £2,000 annual learning budget.
- Other info: Join a collaborative team with regular events and excellent growth opportunities.
- Why this job: Make a real impact by delivering AI solutions that transform professional practices.
- Qualifications: Proven experience in relevant roles and strong communication skills.
The predicted salary is between 51750 - 63250 £ per year.
Own client relationships post-sale, driving adoption, expansion and renewal across regulated industry accounts. You will work closely with a team of engineers, domain experts and regulated industry clients to deliver AI products that genuinely change how professionals work. This is not a research role - you will ship production features used daily by practitioners at leading UK firms.
What You Will Do
- Contribute directly to Trovix product features used by law firms, insurers and financial services firms
- Collaborate with cross-functional teams across engineering, product, sales and client success
- Apply deep expertise in your domain to solve real problems for regulated industry professionals
- Participate in code reviews, architecture discussions and product planning sessions
- Help shape how Trovix builds and deploys AI responsibly in heavily regulated environments
What We Are Looking For
- Proven track record in a relevant role - we care about what you have built and shipped
- Strong communication skills and an ability to work with non-technical stakeholders
- Curiosity about AI, its applications and its limitations in regulated contexts
- Comfort working in a fast-moving product company with a small, focused team
- Experience in or familiarity with legal, insurance, financial services or accountancy sectors is a strong plus
What We Offer
- Flexible hybrid working from our London E14 office
- Private health insurance
- Annual learning and development budget of £2,000
- Equity options after qualifying period
- Regular team events and a genuinely collaborative culture
About Trovix AI Ltd
Trovix AI Ltd is a London-based AI product company. We build software that legal, insurance, financial services and accountancy firms license, deploy and run. Our six products - Aria, Sift, Brief, Watch, Reach and Audit - are purpose-built for regulated industries. We do not do bespoke consultancy. We make products.
Our office is at Angel House, 225 Marsh Wall, London E14 9FW.
Customer Success Manager Customer Success · London / Hybrid · Full-time £50,000–£65,000 → employer: Trovix AI Ltd.
Trovix AI Ltd is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets collaboration. As an Implementation Consultant, you will have the opportunity to work closely with a talented team, driving meaningful change in regulated industries while benefiting from a hybrid work model that promotes flexibility and work-life balance. With a strong focus on employee growth and development, Trovix AI fosters a culture of continuous learning and encourages you to shape the future of responsible AI.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager Customer Success · London / Hybrid · Full-time £50,000–£65,000 →
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Trovix AI Ltd.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Trovix AI Ltd. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager Customer Success · London / Hybrid · Full-time £50,000–£65,000 →
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Trovix AI Ltd.:Your cover letter is your chance to shine! Tell us why you want to work at Trovix AI Ltd. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Trovix AI Ltd.!
How to prepare for a job interview at Trovix AI Ltd.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
