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- Tasks: Manage customer orders and ensure timely delivery of animal feeding products.
- Company: Join Trouw Nutrition, a leader in sustainable animal nutrition.
- Benefits: Competitive salary, supportive environment, and opportunities for professional growth.
- Why this job: Make a real impact on customer satisfaction in a dynamic team.
- Qualifications: 1-2 years in customer service, ideally in animal feeding or related fields.
- Other info: Work in a friendly, team-oriented environment with global career opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Join Our Purpose – Feeding the Future. Nutreco is a member of the SHV family, and we are committed to 'Feeding the Future' through sustainable and innovative practices. Nutreco has two business lines: Skretting is a leading global provider of innovative aquafeed solutions, revolutionizing aquaculture for a sustainable future. Trouw Nutrition specializes in animal nutrition and is committed to advancing livestock health and productivity through cutting-edge solutions.
Are you passionate about delivering excellent customer service and supporting operational efficiency in a dynamic environment? Join Trouw Nutrition GB as a Customer Service Representative at our Belfast site. In this role, you will be responsible for managing customer orders, liaising with internal teams, and ensuring timely and accurate delivery of products. This is a unique opportunity to contribute to Nutreco’s customer service excellence, support a growing team, and make a tangible impact on customer satisfaction.
About the Role – Ensure Excellent Customer Service for Animal Feeding Products
- Process and manage customer orders efficiently, ensuring accuracy and timely delivery.
- Liaise with internal teams including planning, production, and finance to resolve queries and prioritize orders.
- Track order progress and update customers as required.
- Support the customer service team in daily operations and ensure smooth workflow.
- Provide excellent customer service, maintaining a high level of responsiveness and professionalism.
- Identify opportunities to improve customer service processes and contribute to continuous improvement initiatives.
- Collaborate closely with the Customer Manager and peers to ensure team objectives are met.
Qualifications and Experience:
- 1–2 years of experience in customer service, ideally within animal feeding or related industries.
- Relevant educational background or equivalent experience.
- Experience with ERP systems is preferred.
Soft Skills:
- Proactive, curious, and independent, with excellent communication and interpersonal skills; a quick learner who can prioritize effectively and thrives in a friendly, approachable, and team-oriented environment.
Other Requirements:
- Availability for very occasional travel within Ireland and the UK.
Work Model: On-site position.
Why You Will Love Working with Us:
- Full-time role in a supportive and dynamic environment.
- Opportunity to contribute to an international, dynamic environment.
- Competitive remuneration and benefits package.
- Opportunities for professional growth within Nutreco and the SHV family.
Next Steps: We value a seamless candidate experience and aim to respond within five (5) business days. The hiring process typically takes 4–6 weeks. For more information, please contact Luisa Ligabo at luisa.ligabo@nutreco.com.
Trouw Nutrition is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, military status or any other status protected by applicable local law. Please advise us at any point during the recruitment and selection process if you require accommodation. Trouw Nutrition is committed to compliance with all applicable legislation, including providing accommodation for applicants with disabilities.
Customer Service Representative in Lisburn employer: Trouw Nutrition
Contact Detail:
Trouw Nutrition Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Lisburn
✨Tip Number 1
Get to know the company inside out! Research Nutreco and Trouw Nutrition, their values, and their mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Customer Service Representative and prepare how you'd handle them. This will boost your confidence and help you shine during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can significantly increase your chances of landing the job.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our mission to innovate and sustainably shape the future of food production.
We think you need these skills to ace Customer Service Representative in Lisburn
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your relevant experience in customer service, especially if it relates to animal feeding or similar industries. We want to see how you can bring your unique skills to our team!
Showcase Your Soft Skills: In your application, don’t forget to mention your soft skills like communication, proactivity, and teamwork. These are super important for us at Trouw Nutrition, as we thrive in a friendly and collaborative environment. Let us know how you’ve used these skills in past roles!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforwardness, so make sure your key achievements and experiences stand out!
Apply Through Our Website: We encourage you to apply directly through our website. This helps us streamline the process and ensures your application gets the attention it deserves. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our mission!
How to prepare for a job interview at Trouw Nutrition
✨Know the Company Inside Out
Before your interview, take some time to research Nutreco and its mission of 'Feeding the Future'. Understand their business lines, especially Trouw Nutrition and Skretting. This will not only show your genuine interest but also help you relate your answers to their values and goals.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experience that highlight your customer service skills. Think about times when you resolved a difficult situation or improved a process. This will demonstrate your ability to handle customer orders efficiently and maintain high levels of satisfaction.
✨Be Ready to Discuss Teamwork
Since the role involves liaising with internal teams, be prepared to discuss how you’ve successfully collaborated with others in previous roles. Share examples that showcase your communication skills and your ability to work in a team-oriented environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, opportunities for professional growth, or how they measure customer satisfaction. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
