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- Tasks: Manage customer orders and ensure timely delivery of animal feeding products.
- Company: Join Trouw Nutrition, a leader in sustainable animal nutrition.
- Benefits: Competitive salary, supportive environment, and opportunities for professional growth.
- Why this job: Make a real impact on customer satisfaction in a dynamic team.
- Qualifications: 1-2 years in customer service, ideally in animal feeding.
- Other info: Work in a friendly, team-oriented environment with global opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Join Our Purpose – Feeding the Future. Nutreco is a member of the SHV family, and we are committed to 'Feeding the Future' through sustainable and innovative practices. Nutreco has two business lines: Skretting is a leading global provider of innovative aquafeed solutions, revolutionizing aquaculture for a sustainable future. Trouw Nutrition specializes in animal nutrition and is committed to advancing livestock health and productivity through cutting-edge solutions.
Are you passionate about delivering excellent customer service and supporting operational efficiency in a dynamic environment? Join Trouw Nutrition GB as a Customer Service Representative at our Belfast site. In this role, you will be responsible for managing customer orders, liaising with internal teams, and ensuring timely and accurate delivery of products. This is a unique opportunity to contribute to Nutreco’s customer service excellence, support a growing team, and make a tangible impact on customer satisfaction.
About the Role – Ensure Excellent Customer Service for Animal Feeding Products
- Process and manage customer orders efficiently, ensuring accuracy and timely delivery.
- Liaise with internal teams including planning, production, and finance to resolve queries and prioritize orders.
- Track order progress and update customers as required.
- Support the customer service team in daily operations and ensure smooth workflow.
- Provide excellent customer service, maintaining a high level of responsiveness and professionalism.
- Identify opportunities to improve customer service processes and contribute to continuous improvement initiatives.
- Collaborate closely with the Customer Manager and peers to ensure team objectives are met.
Qualifications and Experience:
- 1–2 years of experience in customer service, ideally within animal feeding or related industries.
- Relevant educational background or equivalent experience.
- Experience with ERP systems is preferred.
Soft Skills:
- Proactive, curious, and independent, with excellent communication and interpersonal skills; a quick learner who can prioritize effectively and thrives in a friendly, approachable, and team-oriented environment.
Other Requirements:
- Availability for very occasional travel within Ireland and the UK.
Work Model: On-site position.
Why You Will Love Working with Us:
- Full-time role in a supportive and dynamic environment.
- Opportunity to contribute to an international, dynamic environment.
- Competitive remuneration and benefits package.
- Opportunities for professional growth within Nutreco and the SHV family.
Next Steps: We value a seamless candidate experience and aim to respond within five (5) business days. The hiring process typically takes 4–6 weeks. For more information, please contact Luisa Ligabo at luisa.ligabo@nutreco.com.
Trouw Nutrition is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, military status or any other status protected by applicable local law. Please advise us at any point during the recruitment and selection process if you require accommodation. Trouw Nutrition is committed to compliance with all applicable legislation, including providing accommodation for applicants with disabilities.
Customer Service Representative employer: Trouw Nutrition
Contact Detail:
Trouw Nutrition Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Get to know the company inside out! Research Nutreco and Trouw Nutrition, their values, and their mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think about scenarios you might face as a Customer Service Representative and how you'd handle them. Role-playing with a friend can help you feel more confident when discussing your experience in interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and potentially lead to referrals, which can really boost your chances of landing that job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the Nutreco family. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your relevant experience in customer service, especially if you've worked in animal feeding or related industries. We want to see how you can bring your unique skills to our team!
Showcase Your Soft Skills: In your application, don’t forget to emphasise your soft skills like communication, proactivity, and teamwork. These are super important for us at Trouw Nutrition, as we thrive in a friendly and collaborative environment. Let us know how you’ve used these skills in past roles!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforwardness, so make sure your key achievements and experiences stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our mission to innovate and sustainably shape the future of food production!
How to prepare for a job interview at Trouw Nutrition
✨Know the Company Inside Out
Before your interview, take some time to research Nutreco and its mission of 'Feeding the Future'. Understand their business lines, especially Trouw Nutrition and Skretting. This will not only show your interest but also help you relate your answers to their values and goals.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experience that highlight your customer service skills. Think about times when you resolved a difficult situation or improved a process. This will demonstrate your ability to contribute to their commitment to customer satisfaction.
✨Familiarise Yourself with ERP Systems
Since experience with ERP systems is preferred, brush up on any relevant software you’ve used in the past. If you’re not familiar with ERP systems, do a bit of research to understand how they work and be ready to discuss how you can quickly learn and adapt.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, opportunities for professional growth, or how they measure success in the customer service role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
