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- Tasks: Lead a dynamic team to drive sales and create memorable customer experiences.
- Company: Join Trotters, a brand dedicated to making childhood memories since 1990.
- Benefits: Enjoy competitive pay, team development, and a fun work environment.
- Other info: Great opportunity for growth in a supportive and vibrant team.
- Why this job: Be the face of our brand and make a real impact in retail.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 30000 - 40000 ÂŁ per year.
We have been Making Childhood Memories since 1990, with products, services and experiences that are safe, happy, and filled with sunshine. Family really is at the heart of everything we do.
We keep our customers, big and small, at the heart of our business. We take pride in our Trotters Touch customer journey and believe that “Great Service is Good Business.” We bring our product expertise to life on the shop floor and ensure it sparkles for every customer, every time.
We see true value in growth and development. We embrace uniqueness, play to each other’s strengths, and thrive as a high-performing team, always sharing knowledge and passion for our products and services.
We know an opportunity when we see it. We are empowered, creative, and proactive in our pursuit of commercial excellence, always thinking ahead and driving success through smart, customer-focused decisions.
We strive for operational excellence across all touchpoints. We drive efficiency, create seamless processes, and ensure everything behind the scenes works perfectly to support our teams and customers.
Our Concession Managers are the ambassadors and guardians of our brand within a host store environment, leveraging our four pillars of retail excellence to lead our Concessions with entrepreneurial flair and commercial brilliance. As a Concession Manager at Trotters, you will nurture our business and drive it forward. You will ensure the achievement of KPI’s through genuine customer connection, maximising sales opportunities, and instilling excellence in your team. You will enhance sales and service by fostering an environment of passion for the brand, equipping your team with in-depth knowledge of our collections across all our customer touchpoints.
MAIN RESPONSIBILITIES
- Leverage our 4 pillars of retail excellence to drive achievement of your Concessions performance budgets and KPI’s.
- Create excellent team participation, contribution develop commercial actions and hold regular management meetings to ensure delivery against budgets, review risks and opportunities to influence positive action.
- Identify and execute marketing opportunities within brand guidelines and drive success of all promotions, ensuring team involvement across all promotional activities.
- Ensure continuous personal and team training manage and document all performance matters, feeding back to the Regional Manager.
- Proactively identify, anticipate, and resolve recruitment needs in partnership with the Regional Manager, underpinned by a high level of team understanding, effective succession planning and ongoing networking. Effectively manage onboarding of new starters.
- Ensure team adherence to store administration, systems, and processes within company guidelines, drawing on excellent organisation skills and a competent knowledge and understanding of company business systems such as Quinyx and Eurostop.
- Protect the assets of the Business by ensuring the location meets the required Company standard and legal compliance in Health.
Concession Manager - Selfridges Oxford Street employer: Trotters Childrenswear & Accessories Limited
Contact Detail:
Trotters Childrenswear & Accessories Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concession Manager - Selfridges Oxford Street
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you showcase your passion for the brand and demonstrate that you're the perfect fit for the team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build your confidence. Focus on articulating your experiences and how they relate to the role of Concession Manager, especially around customer service and team leadership.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining our team at Trotters and making those childhood memories come to life!
We think you need these skills to ace Concession Manager - Selfridges Oxford Street
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about making childhood memories and providing great service. Share personal experiences that connect with our values.
Tailor Your CV: Make sure your CV is tailored to the Concession Manager role. Highlight relevant experience and skills that align with our four pillars of retail excellence. We love seeing how your background can contribute to our team!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our Trotters family!
How to prepare for a job interview at Trotters Childrenswear & Accessories Limited
✨Know the Brand Inside Out
Before your interview, dive deep into Trotters' history and values. Understand their commitment to making childhood memories and how they prioritise customer service. This knowledge will help you connect your experience with their mission during the interview.
✨Showcase Your Leadership Skills
As a Concession Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on how you fostered collaboration and drove performance. Highlight any specific KPIs you’ve achieved through effective team management.
✨Demonstrate Commercial Awareness
Be ready to discuss how you've identified and executed marketing opportunities in previous roles. Think of specific examples where your proactive decisions led to increased sales or improved customer engagement, as this aligns perfectly with the role's focus on commercial excellence.
✨Prepare for Operational Questions
Expect questions about operational excellence and how you ensure processes run smoothly. Have examples ready that illustrate your organisational skills and familiarity with systems like Quinyx and Eurostop, as these are crucial for the role.