Concession Manager - Harrods

This role is based in Harrods, full time (40 hours) and to start in the next few weeks.

Concession Manager Responsibilities

• Leverage our 4 pillars of retail excellence to drive achievement of your Concessions performance budgets and KPI’s.
• Create excellent team participation, contribution & engagement, implementing effective incentives to inspire them to achieve excellence.
• Ensure the team are expertly delivering best practice with enthusiasm and consistency.
• Facilitate team-member learning and knowledge share – ensure detailed and up-to-date knowledge of Merchandising, replenishment and housekeeping best‑practice to ensure the highest standards of presentation for all aspects of your Location.
• Role‑model and coach team on comprehensive product knowledge – particularly current season and iconic products, alongside specialised services such as shoe‑fitting and Hairdressing.
• Foster a dynamic sales environment, and coach team members in delivering a natural approach to sales – cascading your strong understanding of local market, customer profiles and shopping behaviour to your team to maximise sales and increase customer loyalty.
• Ensure teams effectively capture customer data at POS and understand how this transforms customer relationship management, reporting regularly on customer insights.
• Showcase fantastic commerciality through precise knowledge and insightful analysis of location product and figures; develop commercial actions and hold regular management meetings to ensure delivery against budgets, review risks and opportunities to influence positive action.
• Identify and execute marketing opportunities within brand guidelines and drive success of all promotions, ensuring team involvement across all promotional activities.
• Ensure continuous personal and team training & development, utilising cascaded resources to keep up to date with current business focuses.
• Train & support team members at all levels on a pro‑active and re‑active basis, identifying areas for improvement; manage and document all performance matters, feeding back to the Regional Manager.
• Proactively identify, anticipate, and resolve recruitment needs in partnership with the Regional Manager, underpinned by a high level of team understanding, effective succession planning and ongoing networking.
• Effectively manage onboarding of new starters.
• Ensure team adherence to store administration, systems, and processes within company guidelines, drawing on excellent organisation skills and a competent knowledge and understanding of company business systems such as Quinyx and Eurostop.
• Protect the assets of the Business by ensuring the location meets the required Company standard and legal compliance in Health & Safety, Maintenance and Loss Prevention. Sample regularly and take any corrective action.

Tools of the Trade / Qualifications

• Experience managing retail teams, preferably within the premium space.
• A natural and empathetic leader, well‑versed in coaching and developing team members.
• Excellent commerciality, able to implement and drive initiatives to achieve outstanding outcomes.
• Demonstrable retail sales expertise, able to influence customer behaviour through elevated service, VM and excellent product knowledge and brand awareness, imparting this on your team.
• Strong numerical capability – handy for reporting purposes as well as confidently walking customers through pricing, percentages, and promos.

Trotters is committed to equal opportunities and embraces diversity, understanding the needs and benefits of a balanced, inclusive workforce. We do not tolerate any harassment or discrimination towards any of our candidates or employees. We are proud to be an equal opportunities employer.