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For Companies At a Glance
- Tasks: Coordinate service appointments and ensure exceptional customer communication.
- Company: Join Genesis Langley, a luxury automotive brand and top employer in Canada.
- Benefits: Competitive pay, comprehensive benefits, and career growth opportunities.
- Other info: Dynamic, supportive workplace with opportunities for professional development.
- Why this job: Be part of a premium service experience and make a real impact.
- Qualifications: Passion for customer service and 1+ years in scheduling or coordination roles.
The predicted salary is between 46000 - 48000 £ per year.
Looking for an exciting opportunity in Langley with a luxury automotive brand and a top employer? Join Genesis Langley, part of Trotman Auto Group — recognized as one of Canada’s Best Managed Companies.
At Genesis Langley, we deliver a refined, customer-first ownership experience. As a Service Appointment Coordinator, you’ll be a key point of contact for our service guests, ensuring appointments are scheduled efficiently, communication is seamless, and every customer interaction reflects the premium Genesis standard. This role is ideal for someone who is confident on the phone, highly organized, and passionate about delivering exceptional service in a fast-paced environment.
What We Offer
- A rewarding career with a top automotive group in BC
- Permanent, full-time opportunity
- Competitive hourly compensation
- Comprehensive benefits — medical, dental, mental wellness support, and more
- A supportive, professional, and collaborative workplace culture
- Career Growth & Development — paid training, NADA courses, and internal advancement opportunities
Who We’re Looking For
- Passion for customer service and delivering a high-quality client experience
- 1+ years of experience in scheduling, reservations, call-centre, or coordination roles
- Confident, friendly communicator with a professional phone presence
- Highly organized with strong attention to detail
- Comfortable working in a fast-paced, customer-focused environment
- Experience with Dealer Management Systems or CRM tools is an asset
- Valid BC Class 5 driver’s license with a clean driver’s abstract
Schedule: Full-Time; Permanent
Compensation: $23 per hour
What Your Day Will Look Like
- Customer Communication: Deliver professional, courteous service through inbound and outbound calls, texts, and emails
- Appointment Scheduling: Book, confirm, and manage service appointments using dealership systems
- Information Management: Accurately gather customer details, vehicle concerns, and service requirements
- Follow-Up & Feedback: Conduct post-service follow-ups, document notes, and share insights with Service leadership
- Campaign Support: Assist with outbound service campaigns, recalls, and maintenance reminders in compliance with CASL guidelines
- Coordination: Work closely with the Service Advisors and management team to ensure smooth daily operations
- Customer Experience: Support a seamless, luxury service journey from first contact to follow-up
Apply now and take the next step in your career with one of Canada’s Best Managed Companies. Trotman Auto Group is an equal-opportunity employer. Only selected candidates will be contacted.
Service Appointment Coordinator in Langley employer: Trotman Auto Group
Contact Detail:
Trotman Auto Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Appointment Coordinator in Langley
✨Tip Number 1
Get to know the company inside out! Research Genesis Langley and understand their values, services, and what makes them stand out in the luxury automotive market. This will help you tailor your conversations and show that you're genuinely interested.
✨Tip Number 2
Practice your phone skills! Since you'll be communicating with customers regularly, make sure you're comfortable on the phone. Role-play with a friend or family member to get used to handling different types of calls and scenarios.
✨Tip Number 3
Show off your organisational skills! Prepare a system for managing your time and tasks effectively. Whether it’s using a planner or digital tools, being organised will help you shine in a fast-paced environment like this one.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple way to keep yourself top of mind and show your enthusiasm for the role.
We think you need these skills to ace Service Appointment Coordinator in Langley
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for delivering exceptional customer service shine through. We want to see how you can contribute to the premium Genesis standard and make every customer interaction memorable.
Highlight Relevant Experience: Make sure to mention any previous roles in scheduling, reservations, or call-centre work. We’re looking for someone with at least a year of experience, so don’t be shy about showcasing your skills and achievements in these areas!
Be Professional Yet Friendly: Your written communication should reflect the confident and friendly phone presence we value. Use a professional tone while still being approachable, as this will give us a glimpse of how you’ll interact with our service guests.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Trotman Auto Group
✨Know the Brand Inside Out
Before your interview, take some time to research Genesis Langley and its luxury automotive offerings. Understand their customer service philosophy and what sets them apart from competitors. This knowledge will help you demonstrate your passion for the brand and align your answers with their values.
✨Showcase Your Communication Skills
As a Service Appointment Coordinator, effective communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common scenarios, like handling a difficult customer call, to show that you can maintain professionalism under pressure.
✨Highlight Your Organisational Skills
Being highly organised is crucial for this role. Prepare examples from your past experiences where you successfully managed multiple tasks or appointments. Use the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your ability to thrive in a fast-paced environment.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in the role. This not only shows your interest but also helps you determine if the company culture aligns with your career goals.