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- Tasks: Coordinate service appointments and ensure seamless communication with customers.
- Company: Join Genesis Langley, a luxury automotive brand and top employer in Canada.
- Benefits: Enjoy competitive pay, comprehensive benefits, and a supportive workplace culture.
- Other info: Permanent, full-time role with great career growth opportunities.
- Why this job: Be the face of exceptional service in a fast-paced, premium environment.
- Qualifications: Strong phone skills, organisation, and a passion for customer service.
The predicted salary is between 46000 - 48000 £ per year.
Looking for an exciting opportunity in Langley with a luxury automotive brand and a top employer? Join Genesis Langley, part of Trotman Auto Group — recognized as one of Canada’s Best Managed Companies.
At Genesis Langley, we deliver a refined, customer-first ownership experience. As a Service Appointment Coordinator, you’ll be a key point of contact for our service guests, ensuring appointments are scheduled efficiently, communication is seamless, and every customer interaction reflects the premium Genesis standard. This role is ideal for someone who is confident on the phone, highly organized, and passionate about delivering exceptional service in a fast-paced environment.
What We Offer:
- A rewarding career with a top automotive group in BC
- Permanently, full-time opportunity
- Competitive hourly compensation
- Comprehensive benefits — medical, dental, mental wellness support, and more
- A supportive, professional, and collaborative workplace culture
- Career Growth
- Permanent Compensation: $23 per hour
What Your Day Will Look Like:
- Customer Communication: Deliver professional, courteous service through inbound and outbound calls, texts, and emails
- Appointment Scheduling: Book, confirm, and manage service appointments using dealership systems
- Information Management: Accurately gather customer details, vehicle concerns, and service requirements
Service Appointment Coordinator in Kent employer: Trotman Auto Group
Contact Detail:
Trotman Auto Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Appointment Coordinator in Kent
✨Tip Number 1
Make sure to research Genesis Langley and understand their values. When you know what they stand for, you can tailor your conversations to show how you fit into their customer-first approach.
✨Tip Number 2
Practice your phone skills! Since you'll be handling a lot of calls, get comfortable with speaking clearly and confidently. Maybe even role-play with a friend to nail down your delivery.
✨Tip Number 3
Be ready to showcase your organisational skills. Think of examples from your past where you managed multiple tasks or appointments efficiently. This will help you stand out as the perfect fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Genesis Langley.
We think you need these skills to ace Service Appointment Coordinator in Kent
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you love delivering exceptional service. Share specific examples of how you've gone above and beyond for customers in the past. This will help us see that you're a perfect fit for our customer-first approach!
Be Organised and Clear: As a Service Appointment Coordinator, organisation is key! Make sure your application is well-structured and easy to read. Use bullet points where necessary and keep your language clear and concise. We want to see that you can communicate effectively right from the start.
Highlight Your Communication Skills: Since you'll be the main point of contact for our service guests, it's important to showcase your communication skills. Whether it's through phone calls, texts, or emails, let us know how you ensure seamless interactions. A great way to do this is by including examples of your previous experiences.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us that you’re proactive and eager to join our team at Genesis Langley!
How to prepare for a job interview at Trotman Auto Group
✨Know the Brand
Before your interview, take some time to research Genesis Langley and its luxury automotive offerings. Understand their customer-first approach and be ready to discuss how you can contribute to maintaining that premium standard in your role as a Service Appointment Coordinator.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully handled customer inquiries or resolved issues in the past, as this will demonstrate your ability to deliver exceptional service.
✨Organisational Skills Matter
Being highly organised is key for this position. Think of specific instances where you've managed multiple tasks or appointments efficiently. You might even want to bring a planner or digital tool to show how you keep track of your responsibilities.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team culture, growth opportunities, or the systems used for appointment scheduling. This shows your genuine interest in the role and helps you assess if it's the right fit for you.