At a Glance
- Tasks: Welcome customers, assist with inspections, and ensure a smooth service experience.
- Company: Join Genesis Langley, part of Trotman Auto Group, a top employer in Canada.
- Benefits: Enjoy competitive pay, bonuses, comprehensive benefits, and career growth opportunities.
- Other info: Full-time, permanent role with paid training and internal advancement opportunities.
- Why this job: Be part of a luxury automotive brand and deliver exceptional customer experiences.
- Qualifications: Passion for cars, strong customer service skills, and ability to thrive in fast-paced environments.
The predicted salary is between 48000 - 48000 € per year.
Looking for an exciting opportunity in Langley with a luxury automotive brand and a top employer? Join Genesis Langley, part of Trotman Auto Group — recognized as one of Canada’s Best Managed Companies.
At Genesis Langley, we don’t just service vehicles — we deliver a refined, customer‑first ownership experience. As a Junior Service Advisor, you’ll work alongside a supportive service team, build strong customer relationships, and develop the skills needed to grow your career within a premium automotive brand. This role is ideal for someone who brings strong customer service skills and thrives in a fast‑paced service environment.
What We Offer
- A rewarding career with a top automotive group in BC
- Permanent, full‑time opportunity with bonus potential
- Comprehensive benefits — medical, dental, mental wellness support, and more
- A supportive, innovative, and team‑focused workplace culture
- Career Growth & Development — paid training, NADA courses, and internal advancement opportunities
Who We’re Looking For
- Passion for cars, customer service, and delivering a premium experience
- Previous experience as a Junior Service Advisor, Service Advisor Assistant, or in a related automotive customer‑facing role
- Strong communication, interpersonal, and relationship‑building skills
- Comfortable working in a fast‑paced, service‑driven environment
- Proficiency with MS Office, Outlook, and dealership DMS systems (PBS, CDK, Keyloop/Serti, or similar)
- Organized, detail‑oriented, and motivated to grow into a senior advisory role
Schedule: Full‑Time; Permanent
Compensation: $23 per hour + Commission
What Your Day Will Look Like
- Customer Service: Welcome customers, listen to concerns, and ensure a smooth service experience from check‑in to pick‑up
- Inspections & Estimates: Assist with multi‑point inspections and prepare accurate quotes using dealership systems
- Warranty Support: Verify warranty coverage and clearly explain terms, coverage, and exclusions to customers
- Communication & Follow‑Up: Maintain regular communication with Service Technicians and keep customers updated on vehicle status
- Maintenance Recommendations: Recommend maintenance and repairs based on vehicle condition, service history, and customer needs
- Administrative Support: Assist senior Service Advisors with documentation, follow‑ups, and service coordination
- Customer Experience: Uphold Genesis brand standards by delivering a professional, attentive, and personalized service experience
Trotman Auto Group is an equal‑opportunity employer. Only selected candidates will be contacted.
Junior Service Advisor employer: Trotman Auto Group
At Genesis Langley, part of the esteemed Trotman Auto Group, we pride ourselves on being a top employer in the luxury automotive sector. Our commitment to a supportive and innovative workplace culture, coupled with comprehensive benefits and ample career growth opportunities, makes us an exceptional choice for those looking to thrive in a fast-paced environment. Join us in delivering a premium customer experience while advancing your career within one of Canada’s Best Managed Companies.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Service Advisor
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the automotive industry. They might have insider info on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer service. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Show your passion for cars and customer service during interviews. Share personal stories that highlight your experience and enthusiasm for delivering a premium experience — it’ll make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Junior Service Advisor
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for cars and customer service right from the start. Mention any relevant experiences that highlight your love for the automotive industry and how you’ve gone above and beyond for customers in the past.
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the skills and experiences mentioned in the job description. We want to see how your background aligns with what we’re looking for in a Junior Service Advisor.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon unless it’s relevant to the role. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Genesis Langley.
How to prepare for a job interview at Trotman Auto Group
✨Know Your Stuff About Cars
Brush up on your automotive knowledge! Familiarise yourself with the Genesis brand and its vehicles. Being able to discuss features, benefits, and even common issues will show your passion for cars and impress the interviewers.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you’ve excelled in customer service. Think about times when you resolved a customer issue or went above and beyond. This role is all about delivering a premium experience, so let them know you can do just that!
✨Practice Your Communication
Since strong communication is key, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family. Focus on how you would explain complex information simply, especially regarding vehicle maintenance and repairs.
✨Be Organised and Detail-Oriented
Demonstrate your organisational skills during the interview. Bring a notepad with questions and notes about the company. Mention any tools or systems you’re familiar with, like DMS systems, to show you’re ready to hit the ground running.
