At a Glance
- Tasks: Connect with customers, schedule service appointments, and ensure a smooth experience.
- Company: Join Mainland Ford, a top automotive employer in Canada.
- Benefits: Competitive pay, comprehensive benefits, and career growth opportunities.
- Other info: Full-time role with a supportive workplace culture.
- Why this job: Be part of a team delivering exceptional customer experiences in the automotive industry.
- Qualifications: Customer service experience and strong communication skills are preferred.
The predicted salary is between 25 - 25 £ per hour.
Looking for a customer‑focused opportunity with a top automotive employer? Join Mainland Ford, part of Trotman Auto Group, recognized as one of Canada’s Best Managed Companies.
At Mainland Ford, we are not just servicing vehicles. We are delivering exceptional customer experiences. As a Service Appointment Coordinator, you will play a key role in supporting service operations by connecting with customers, generating appointments, and ensuring a smooth and professional experience from first contact to follow‑up.
What We Offer
- A rewarding career with a top automotive group in British Columbia
- Permanent, full‑time role with competitive hourly compensation
- Comprehensive benefits including medical, dental, and mental wellness support
- A supportive and team‑focused workplace culture
- Career growth and development through paid training, TAG University, and internal advancement opportunities
Who We’re Looking For
- Previous experience in a customer service or business development role is preferred
- Proven ability to deliver strong customer service and build relationships
- Motivated, organized, and able to manage multiple priorities in a fast‑paced environment
- Strong communication and interpersonal skills
- Attention to detail with the ability to document and manage customer interactions accurately
- Proficiency with MS Office and general computer systems
- Valid BC Class 5 or 7 driver’s license with a clean abstract
Schedule: Full‑Time
Compensation: $20-$25 per hour
What Your Day Will Look Like
- Answer inbound calls and make outbound calls to schedule service appointments
- Assist customers with inquiries and provide a high level of service both over the phone and online
- Gather customer concerns, identify service needs, and communicate effectively with Service Advisors and Technicians
- Generate service appointments by following retention and business development programs
- Provide accurate estimates and communicate service details clearly to customers
- Conduct post‑service follow‑up calls to ensure customer satisfaction
- Maintain accurate customer records and document all interactions
- Support email and mail campaigns, including follow‑up with customers
- Stay up to date on manufacturer maintenance schedules, recalls, and service recommendations
Mainland Ford is an equal‑opportunity employer. Only selected candidates will be contacted.
Service Appointment Coordinator in Ford employer: Trotman Auto Group
At Mainland Ford, part of Trotman Auto Group, we pride ourselves on being a top automotive employer in British Columbia, offering a rewarding career with competitive compensation and comprehensive benefits. Our supportive, team-focused culture fosters employee growth through paid training and advancement opportunities, making it an ideal place for those seeking to make a meaningful impact in customer service while enjoying a fulfilling work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Appointment Coordinator in Ford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Trotman Auto Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Trotman Auto Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Appointment Coordinator in Ford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Trotman Auto Group:Your cover letter is your chance to shine! Tell us why you want to work at Trotman Auto Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Trotman Auto Group!
How to prepare for a job interview at Trotman Auto Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
