At a Glance
- Tasks: Deliver exceptional customer experiences and keep vehicles on the road.
- Company: Join Mainland Ford, a top automotive group in BC.
- Benefits: Competitive salary, health services, and career development opportunities.
- Other info: Supportive workplace culture with growth potential.
- Why this job: Be part of a dynamic team and make a real impact.
- Qualifications: Passionate about cars with 1+ years of relevant experience.
The predicted salary is between 90000 - 130000 £ per year.
At Mainland Ford, we’re not just selling and servicing cars – we’re delivering exceptional customer experiences. As a Service Advisor, you'll be part of a dynamic team. Your skills and expertise keep customers satisfied and vehicles on the road!
What We Offer
- A rewarding career with a top automotive group in BC
- Permanent Role with a Competitive Salary
- Benefits - Access a wide range of medical, dental, and mental wellness services to keep you and your family healthy
- A supportive and innovative workplace culture
- Career growth and development through paid training, NADA courses, and internal advancement opportunities
Who We’re Looking For
- Passionate about cars and customer service
- 1+ years experience as an automotive service advisor or related role
- Proficiency in MS Office, Outlook, DMS system experience (e.g. PBS, CDK, Keyloop Serti or any similar DMS)
- Strong communication, excellent interpersonal and relationship-building skills
- Motivated to grow in a fast-paced environment
Schedule
Full-Time; Permanent
Compensation
$90,000-$130,000 per year
What Your Day Will Look Like
- Customer Service: Provide top-notch service by listening to customer concerns and understanding their needs
- Inspections and Quotes: Perform thorough multi-point inspections and compile accurate quotes using MPI Software
- Warranty and Contracts: Verify warranty coverage and explain coverage and exclusions to customers
- Communication and Follow-Up: Maintain effective communication with Service Technicians and keep customers updated on their vehicle’s status
- Maintenance Recommendations: Use your expertise to recommend necessary repairs and maintenance based on customer descriptions and service history
Trotman Auto Group is an equal-opportunity employer. Only selected candidates will be contacted.
Automotive Service Advisor in Ford employer: Trotman Auto Group
At Mainland Ford, we pride ourselves on creating a vibrant and supportive workplace where our employees can thrive. As an Automotive Service Advisor, you will enjoy a competitive salary, comprehensive health benefits, and ample opportunities for professional growth through training and advancement within a leading automotive group in British Columbia. Join us to be part of a team that values exceptional customer service and fosters a culture of innovation and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Automotive Service Advisor in Ford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Mainland Ford. Understand their values and what makes them tick. This way, you can tailor your answers to show how you fit right in with their culture.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and automotive knowledge, as these are key for the Service Advisor role.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and polished. A smart outfit shows that you’re serious about the position and respect the company’s image.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Automotive Service Advisor in Ford
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for cars and customer service right from the start. Share any relevant experiences that highlight your love for the automotive industry and how you’ve made customers happy in the past.
Tailor Your CV:Make sure your CV is tailored to the role of Automotive Service Advisor. Highlight your experience with DMS systems and any specific skills that match what we’re looking for, like communication and relationship-building.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you want to work with us at Mainland Ford and how your background makes you a perfect fit for our team. Keep it friendly and professional!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your details and get you on our radar quickly!
How to prepare for a job interview at Trotman Auto Group
✨Know Your Stuff
Make sure you brush up on your automotive knowledge, especially regarding common issues and repairs. Familiarise yourself with the DMS systems mentioned in the job description, like PBS or CDK, so you can confidently discuss how you’ve used them in past roles.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in previous positions. Think about specific situations where you turned a negative experience into a positive one, as this will demonstrate your ability to handle customer concerns effectively.
✨Practice Your Communication
Since strong communication is key for this role, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend, focusing on how you explain technical information to someone who may not be familiar with it.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture or growth opportunities. This shows your genuine interest in the role and helps you assess if the workplace aligns with your career goals.
