At a Glance
- Tasks: Welcome customers, assist with inspections, and ensure a smooth service experience.
- Company: Join Genesis Langley, part of Trotman Auto Group, a top employer in Canada.
- Benefits: Enjoy competitive pay, comprehensive benefits, and career growth opportunities.
- Other info: Full-time role with bonus potential and paid training.
- Why this job: Work with luxury vehicles and develop your skills in a supportive team environment.
- Qualifications: Passion for cars and strong customer service skills are essential.
The predicted salary is between 44000 - 48000 € per year.
Looking for an exciting opportunity in Langley with a luxury automotive brand and a top employer? Join Genesis Langley, part of Trotman Auto Group — recognized as one of Canada's Best Managed Companies.
At Genesis Langley, we don't just service vehicles — we deliver a refined, customer‐first ownership experience. As a Junior Service Advisor, you'll work alongside a supportive service team, build strong customer relationships, and develop the skills needed to grow your career within a premium automotive brand. This role is ideal for someone who brings strong customer service skills and thrives in a fast‐paced service environment.
What We Offer
- A rewarding career with a top automotive group in BC
- Permanent, full‐time opportunity with bonus potential
- Comprehensive benefits — medical, dental, mental wellness support, and more
- A supportive, innovative, and team‐focused workplace culture
- Career Growth & Development — paid training, NADA courses, and internal advancement opportunities
Who We're Looking For
- Passion for cars, customer service, and delivering a premium experience
- Previous experience as a Junior Service Advisor, Service Advisor Assistant, or in a related automotive customer‐facing role
- Strong communication, interpersonal, and relationship‐building skills
- Comfortable working in a fast‐paced, service‐driven environment
- Proficiency with MS Office, Outlook, and dealership DMS systems (PBS, CDK, Keyloop/Serti, or similar)
- Organized, detail‐oriented, and motivated to grow into a senior advisory role
Schedule: Full‐Time; Permanent
Compensation: $23 per hour + Commission
What Your Day Will Look Like
- Customer Service: Welcome customers, listen to concerns, and ensure a smooth service experience from check‐in to pick‐up
- Inspections & Estimates: Assist with multi‐point inspections and prepare accurate quotes using dealership systems
- Warranty Support: Verify warranty coverage and clearly explain terms, coverage, and exclusions to customers
- Communication & Follow‐Up: Maintain regular communication with Service Technicians and keep customers updated on vehicle status
- Maintenance Recommendations: Recommend maintenance and repairs based on vehicle condition, service history, and customer needs
- Administrative Support: Assist senior Service Advisors with documentation, follow‐ups, and service coordination
- Customer Experience: Uphold Genesis brand standards by delivering a professional, attentive, and personalized service experience
Trotman Auto Group is an equal‐opportunity employer. Only selected candidates will be contacted.
Junior Service Advisor in Abbots Langley employer: Trotman Auto Group
At Genesis Langley, part of the esteemed Trotman Auto Group, we pride ourselves on being a top employer in the luxury automotive sector. Our commitment to a supportive and innovative workplace culture, coupled with comprehensive benefits and ample career growth opportunities, makes us an exceptional choice for those looking to thrive in a fast-paced environment. Join us in delivering a premium customer experience while advancing your career within one of Canada's Best Managed Companies.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Service Advisor in Abbots Langley
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the automotive industry. They might have insider info on job openings at Genesis Langley or can put in a good word for you.
✨Tip Number 2
Prepare for the interview by researching Genesis Langley and their customer-first approach. Show us that you understand their values and how your passion for cars and customer service aligns with their mission.
✨Tip Number 3
Practice your communication skills! As a Junior Service Advisor, you'll need to build strong relationships with customers. Role-play common scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're serious about joining the team at Genesis Langley.
We think you need these skills to ace Junior Service Advisor in Abbots Langley
Some tips for your application 🫡
Show Your Passion for Cars:Let your love for cars shine through in your application! Share any relevant experiences or hobbies that showcase your enthusiasm for the automotive world. We want to see that you’re not just looking for a job, but that you genuinely care about delivering a premium experience.
Highlight Customer Service Skills:Since this role is all about customer service, make sure to emphasise your previous experiences where you’ve excelled in this area. Use specific examples to demonstrate how you’ve built strong relationships and provided exceptional service. We’re looking for those who thrive in a fast-paced environment!
Be Organised and Detail-Oriented:In a role like this, being organised is key! Make sure your application is neat, well-structured, and free of errors. Show us that you can manage multiple tasks effectively, as this will be crucial when assisting with inspections and customer follow-ups.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll find all the information you need right there. Plus, it shows us you’re serious about joining our team at Genesis Langley!
How to prepare for a job interview at Trotman Auto Group
✨Know Your Stuff About Cars
Brush up on your automotive knowledge! Familiarise yourself with the Genesis brand and its vehicles. Being able to discuss features, benefits, and even common issues will show your passion for cars and impress the interviewers.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about how you handled difficult situations or went above and beyond for a customer. This will demonstrate that you can thrive in a fast-paced service environment.
✨Practice Your Communication
Since strong communication is key for this role, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family, focusing on how you explain complex information simply and effectively.
✨Be Organised and Detail-Oriented
Bring a notepad with questions and notes about the company and the role. This shows you're organised and genuinely interested. Plus, being detail-oriented is crucial for a Junior Service Advisor, so highlight any relevant experiences that showcase this skill.
